Craig Watson Email & Phone Number

Newcastle Upon Tyne, Gb

United Kingdom

Hebburn, Tyne And Wear, United Kingdom

•Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization•Develop, implement, and maintain quality assurance protocols•Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity•Actively pursue strategic and operational objectives•Ensure operational activities remain on time and within a defined budget•Track staffing requirements, hiring new employees as needed•Oversee accounts payable and accounts receivable departments

Washington, Tyne And Wear, United Kingdom

• Attending regular meetings and liaising with stakeholders in Finance, IT and Engineering• Achieved a reduction in cost per shipment through effective overtime control and improving the system for waste management, leading to Newcastle being 32% below the UK Amazon network cost average • Management of full team to include recruitment, disciplinaries, training and mentoring• Achieved an average FDDS (First-day delivery success) of 99.7% in 2019• Managing health and safety standards and ensuring compliance over the site including keeping the training matrix up to date which has resulted in achieving 100% on all safety audits• Implemented a fresh approach improving culture through engagement which resulted in major efficiency improvements• Led and executed staff development programmes utilising mentoring and 1-2-1 systems• Implemented safety training programs designed to meet the extra demands of Amazon Prime Promotions• Overseeing the operations of 35,000 shipments daily• Direct line management of six shift managers holding responsibility for 100-200 staff members

Newcastle Upon Tyne, United Kingdom

• ​Establish and monitor specific supply chain-based performance measurement systems.• ​Maintain metrics, reports, process documentation, customer service logs, and safety records.• ​Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.• ​Communicate freight transportation information to customers, using transportation management, electronic freight information systems, to improve efficiency, speed, or quality of transportation services.• ​Create policies or procedures for logistics activities.• ​Plan or implement material flow management systems to meet production requirements.• ​Train logistics operations personnel in roles or responsibilities regarding logistics strategies• ​Supervise the work of logistics specialists, and schedulers•​Daily management of supervisors and associates.•​Liaise with delivery service providers to attain firsttime delivery success.• ​Liaise with customer service to resolve customer issues/escalations.• ​Tracking and reporting key performance indicator (KPI).• ​Continuous process improvement projects (kaizen, six sigma, etc.).

• Carried out regular clinical audits to provide a high-quality standard of care to service users and all staff full complied with regulatory and professional standards• Reviewed and developed policies and procedures ensuring compliance to meet statuary and organisational requirements • Gave health information, advice and treatment to service users• Held responsibility for the overall management of teams and development through conducting appraisals, disciplinaries and performance management • Supported the commercial development of clinical services• Wrote up clinical reports and care plans on individual patients to record all aspects of care • Adhering to and enforcing CQC company guidelines to ensure compliance in all aspects of the organisation• Recruited support staff which included interviewing, assessing and training