Craig Watts Email & Phone Number

Birmingham, Gb

England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, United Kingdom

- Provide expert advice and support to end users of the Microsoft Dynamics 365 based Case Management System.- Lead the development of a new guidance platform using SharePoint Online, taking responsibility for its maintenance and continuous development to allow for knowledge to be accessible and shared across all levels of the organisation.- Develop and deliver training sessions for new and existing members of the organisation.- Research, propose and implement solutions for projects linked to key organisational objectives.- Contribute to reviews of new and existing processes, resources, structures and systems and help to implement any changes and deliver accompanying training and guidance. - Contribute to the development and embedding of a culture of continuous improvement.- Liaise with Operations Managers, Team Leaders and IT to identify training needs across the organisation.- Make recommendations on the prioritisation and organisation of transformation activities- Undertake quantitative and qualitative analysis on operational activity and performance to influence transformation activity- Ensure good relationships across the operational areas, working with colleagues to drive improved quality and customer experience

Birmingham, United Kingdom

• Assisting with an in-depth review of the entire organisation with the aim to streamline and improve existing working practices.• Selected to be part of a small team tasked with reviewing and revising internal guidance to improve accessibility and navigation.• Researching potential formats to present the revised guidance and creating a worked proposal to promote the benefits of the suggested format. • Visiting regulatory bodies to gather an understanding of how they have transformed their organisation and any difficulties faced to inform our modernisation project and decisions made. • Taking part in sessions to map out the overall business process and identify any improvements and reduce any instances of duplication to improve efficiency. • Liaising with external providers to develop a framework of requirements for a new case management system to ensure the end product accurately reflects the new business process and meets operational needs. • Liaising with the internal IT team to undertake UAT testing sessions to test the new case management system to make sure it can handle required tasks according to the set specifications.

Birmingham, United Kingdom

• Investigating and resolving cases whilst being mindful of timeliness, quality objectives and regulatory framework. • Overseeing and managing a case holding and being responsible for the efficient progression of each individual case.• Identifying and communicating potential solutions to complaints to both consumer and service provider. • Involvement in project work focused on addressing and tackling a large bulk of cases in a short space of time to improve the overall efficiency of the department.• Identifying, communicating and implementing any improvements to the service on an individual, departmental and organisational level. • Involvement in key project work focused on reviewing the service principles of the organisation.• Developing and delivering courses to stakeholders to promote best practice and address any wider concerns.

Birmingham, United Kingdom

Pgcert, Dispute Resolution, Pass

Bachelor Of Laws - Llb, Law, 2:1

Higher National Diploma, Legal Studies, General, Distinction