Senior executive responsible for operations for the revenue cycle technology division, which includes Technical Services, Enterprise Data Management, Account Management, Implementation, Product/Technical Operations and Payor & Compliance Services. Managed this $162M book of business and took it from 43% direct margin to 51% direct margin by optimizing the support infrastructure, accelerating implementations and optimizing ticket flow within the level I and II support organizations.• Managed the Enterprise Data Management initiative to drive a common data repository to enable product integration and our 2011/12 SOA initiative, leveraging TibCo, MDS and Maestro with SQL Server as a back end with the idea that we would migrate to TeraData once the entire warehouse was completed.• Developing data governance for the segment and enterprise.• Supported the rollout of two new products, Collections Management and Access Integrity with 0% operational growth.• Grew the business from $150M to $162M by setting implementation budgets and creating initiatives to accelerate recognized revenue, assigning revenue targets for all of client services and improving customer satisfaction.• Accelerated Claims Management Implementations from 90-120 days to 45-80 days by implementing a LEAN focused requirements gathering session on-site and eliminating the iterations in a typical implementation.• Rolled out a new certification program for all products that included revenue cycle foundation topics integrated into the existing product certification.• Deployed a MedAssets user community to enhance the customer experience and allow clients to collaborate and ask questions concerning the MedAssets’ products, PAS questions and regional payer questions.• Led the most successful clearinghouse in the industry for 5010 conversions. Achieved 85% 5010 conversion by 1/1/2012, 95% by 3/1/2012 and 100% conversion by the compliance date.

Senior executive responsible for technical operations for the revenue cycle technology division, which included Technical Services, Enterprise Data Management, Product/Technical Operations and Payor & Compliance Services. Integrated the Technical Service and Payor & Compliance Services teams from over 6 individual acquired companies that employed different technologies and operational policies and procedures.• Initiated Enterprise Data Management to initially consolidate all the disparate data acquisition platforms across the multiple products from MedAssets acquisitions.• Integrated the DBA teams to rollout and consolidate all monitoring, physical topology architecture and escalation processes.• Managed the Product Operations team that monitored and managed the Data Center with now over 9 PB (pedabytes) of data across all RCT products.• Consolidated all the shared services functions across the RCT family.

Executive responsible for operations for the Reimbursement Technology group, which included Technical Services, Account Management, Implementation, Payor Support Services and the Clearinghouse. In this capacity was able to achieve and maintain #1 in KLAS for billing solutions for over 7 years and achieved the top 100 fastest growing companies in the DFW area 3 years in a row during my tenure.• Instituted new process flow for ticketing system and workflow that streamlined our cases and allowed the RT department size to remain even while achieving 40% growth in claim transactions.• Developed new implementation guides for implementation to follow and Sharepoint sites for improved collaboration.• Instituted Sharepoint for entire organization and established governance policies to follow.

Started the development organization from 4 developers and created a QA and Product Management organization from the ground up. Re-engineered the XClaim platform to solve several deployment and performance issues that plagued XactiMed and developed two new products that ran on that new platform that was able to turn the $10 M company into a $40 M business unit for MedAssets. The technology has not changed since this re-engineering effort and has the Collections Management platform built on top of it.Note: I started with XactiMed as a consultant after selling them a software package that I developed for my wife who is a doctor while working at Corpasoft. After 2 months of consulting, they offered me a permanent role to build a world class development organization.• Consolidated 30-40 databases into 6 to achieve ease of maintenance and greater scalability.• Re-architected an ActiveX solution into a .NET light smart client that leveraged Web Services over the Internet to achieve the same rich client experience and minimize edit deployment issues while building a platform that allowed additional products to be cultivated.• Developed a reporting platform that leveraged SQL replication and built services to manage the reporting scheduling and deployment that handles reporting for over 10 TB of data on each DB with no problems.

Managed the entire company outside of accounting, marketing and sales and developed the implementation and support teams to handle the rapid growth we saw after the popularity of CLD 4.0 was released.• Developed the next generation of CLD in partnership with Microsoft in .NET using the new Smart Client technology.• Helped build the new security structure around CLD after completing a rigorous security audit from Microsoft.

Developed the Coprasoft Legal Desktop 4.0 version which was the first virtually bug free release of CLD that enabled the company to grow from a $2M business to a $4.5M in less than 2 years.• Developed new cost accounting and budgeting module.• Instituted new Javascript HTTP calls similar to AJAX that provided a 5 to 1 boost in performance.

Managed a $2M P/L that supported the $300M services business that hosted the client’s FileNet platforms and outsourced scanning and indexing operations to major financing institutions around the country.• Developed ACS Loan Processing System (ALPS) to enhance workflow for the mortgage processing industry which increased productivity for companies like GMACM, Great Western and Union Planters bank by 30-40%.• Developed new indexing technology that leveraged Oracle PL/SQL that increased indexing operations by 600%.

Managed the GMACM account acting as their Account Manager, Implementation Consultant and Senior developer and consulted with them on several solutions that included integration with their Mainframe system, new loan processing system that turned into ALPS in my next role and increased GMACM revenue by 300%.