Craig Wolf Email & Phone Number

Seattle, Washington, Us

> Strategic Infrastructure Planning: Developed core infrastructure strategic road maps and investment proposals targeting technology debt reduction, operational standardization, cost reduction, and regulatory compliance to enhance long-term business profitability and sustainability. > Innovative Investment Proposals: Successfully developed innovative investment proposals aimed at addressing technical debt, standardizing services, improving efficiency, and ensuring compliance demonstrates your strategic thinking and contributions to long-term business sustainability.> Efficient Service Delivery: Attained a rapid service delivery pace using Agile, Lean SixSigma, DevOps, ITSM and CPI methodologies, showcasing my dedication to efficiency, operational excellence and bolstering profitability.> Performance Metrics: Utilized SLOs and KPIs to measure and enhance service availability, performance, and user satisfaction, exemplifying a data-driven approach to fulfilling business objectives.> Infrastructure Innovation: Modernized core infrastructure service delivery through Infrastructure as Code and CI/CD methodologies, reducing engineering resource requirements, and significantly improving application service delivery velocities to our online customers.> Diversity and Inclusion: Cultivated a positive workplace environment in alignment with Nordstrom’s diversity, inclusion, and belonging objectives, resulting in enhanced employee job satisfaction, retention and productivity.> Cross-Functional Leadership: Guided cross-functional teams during service incidents and participating in problem resolution activities, underscores my commitment to collaborative efforts that protect customer loyalty and brand reputation, both of which are vital for business prosperity and growth.

Boston, Ma, Us

> Data Services Oversight: Focused on developing, optimizing data services and improving request processing, enhancing agility and responsiveness to business needs.> Process Optimization: Streamlined production data refresh processes, reducing downtime, enhancing productivity, and accelerating time-to-market for revenue-generating products.> BI Data Integration: Integrated BI data services across on-premise and public cloud environments, facilitating multi-user access to real-time data assets, and accelerating strategic decision processes impacting profitability.> Improved “web-scale” E-Commerce Performance: Resolved RDBMS performance issues during high-traffic events, ensuring uninterrupted service delivery, preserving brand loyalty, and boosting profitability without a platform rewrite.> Service Monitoring & Alignment: Monitoring service quality and effectiveness through SLOs and KPIs, to ensure exceptional end-user experiences, identify improvement opportunities, and alignment with business objectives.> Strategic Collaboration: Collaborating across leadership levels and engineering resources to identify and develop strategies for technology innovation and services, leading to a positive impact on business growth and prosperity.> Incident Response & Efficiency: Enhanced incident resolution and work order processing efficiency through establishing a 7x24 support model staffed with domestic, international and outsourced resources.> Nurtured High-Performance Culture: Fostered innovation, inclusivity, and career development, achieving high job satisfaction, low turnover, and a high-performing organization that drove business growth through innovation and engineering excellence.> Incident Management Leadership: Led cross-functional teams in timely resolution of service incidents and problems impacting revenue, data security, regulatory compliance, customer loyalty and financial performance.

Seattle, Wa, Us

> Optimizing Service Delivery: Optimized service delivery through roadmap creation for storage and database services, enhancing efficiency, delivery velocities, and enabling self-service provisioning through automation.> Collaborative Strategy Engagement: Engaged with a broad spectrum of business and technical leaders in M&A initiatives, technology transformations, and defining organizational objectives and key results, highlighting a robust range of business and technology acumen.> Data-Driven Analysis: Led and mentored cross-functional teams in data-driven analysis and complex problem-solving, delivering annual savings in the millions through continuous process improvements, automation, service visibility, and IT service management disciplines.> Time-To-Market Enhancement: Improved time-to-market and quality of emerging business applications by establishing a cross-functional technology forum focused on aligning engineering, operational and software development resources with best practices for MS SQL Server and Apache Open Source products (Hadoop, Cassandra, ElasticSearch, MongoDB, etc.).> Cultivated High-Performance Culture: Attracted, mentored top talent, fostering an innovation-driven, inclusive, workplace. Achieved high job satisfaction, low turnover, and built a high-performing Data Services Engineering organization, ready to assist other functional units in driving business growth through innovation and engineering excellence.

Seattle, Wa, Us

> E-Commerce Operations: Developed infrastructure, database and operational best practices for E-Commerce portal, ensuring regulatory compliance (SOX,, PCI DSS, Tier 1 Merchant status), and safeguarding credit card and privacy information for millions of service subscribers.> Strategic Partnerships: Collaborated with business leaders to develop direct-to-customer and “white-label” video/music streaming services for wireless communications and entertainment media companies, including responding to requests for proposals, creating financial models, defining infrastructure requirements, setting service level objectives, and establishing resourcing commitments> Data Driven Processes: Implemented data driven approaches to assess and enhance service offerings and processes, utilizing SixSigma and continuous process improvement methodologies.> Global Infrastructure Leadership: Managed globally dispersed teams overseeing infrastructure engineering, database administration, and data center operations, providing 7x24 support for video/audio streaming services and e-commerce portals.> Technical Due Diligence: Provided technical evaluation and guidance for domestic and international company M&A, and divestitures.> Data Center Planning: Generated millions in annual savings by developing strategies for domestic and EMEA operations, covering site selections, vendor negotiations, engineering standards, operational best practices, regulatory compliance, and tax incentive optimization.> SLA Adherence: Supported 5x9’s SLA expectations for prominent wireless communications and entertainment media company portfolios, with rigorous KPI reporting, meticulous MOP reviews, and highly punitive SLA violations with millions of revenue at stake.> Efficient Service Delivery: Developed roadmaps for infrastructure, database and data center services incorporating low governance, streamlined processes, resulting in high end user satisfaction and frictionless progression of services to market.

> Global Leadership: Established and led a globally dispersed technical organization supporting healthcare system manufacturing and Oracle ERP processes across domestic and international sites, fostering seamless collaboration with business, manufacturing, and technical teams alignment with business objectives.> Strategic Data Center Planning: Collaborated with senior management to centralize four globally dispersed data centers and seven information management systems into a single US-based facility and Oracle ERP system. Orchestrated project management of infrastructure, and data center engineering efforts, meeting deadlines, and delivering annual cost savings in the millions while improving data management, business continuity, and regulatory reporting.> Global 24/7 Support Innovation: Introduced a ‘follow the sun’ technical support model, integrating internal and outsourced resources across the US, EMEA, and India. This initiative led to reductions in incident engagement and resolution times, resulting in high user satisfaction, and optimizing attainment of production quotas.> Budget Management: Oversaw a multimillion-dollar budget encompassing hardware, software, construction, consulting and contracted services. Expertly negotiated vendor contracts and terms, optimizing investments and reducing financial commitments.> Data-Driven Operational Excellence: Led staff in applying Six Sigma DMAIC, DFSS, and GE "Work Out" methodologies, fostering a culture of operational excellence through data-driven decision-making. Promoted the application of analytics in service design and process improvement, driving improvements in performance, efficiency, and end-user satisfaction of services.> Incident Management Leadership: Directed global resources during service incidents, minimizing costly disruptions to business functions and medical equipment manufacturing systems, while ensuring strict adherence to company policies and regulatory compliance and reporting procedures

Bachelor Of Science, Urban And Regional Planning

Masters Of Science, Computer Science