Craig Wolgemuth Email & Phone Number

Greater Minneapolis-St. Paul Area

Welcome to CureIS, a technology-enabled managed service provider. We are improving the efficiency of the healthcare industry with turnkey data solutions for health plans, hospital systems, large practices, and academic medical centers.Industry Leading Talent + Innovative Technology = Exceptional Value

Greater Minneapolis-St. Paul Area

Transitioned from consultant to employed member of primary care executive team while leading primary care service line transformation efforts for 14 clinics in the HealthEast Care System. Expanded role to include 40 metro clinics through system merger with Fairview in 2018.• Led development of patient access strategy, including design, development, implementation, and improvement of a single scheduling model, successfully unifying four separate access and scheduling approaches, which drove increased efficiency of scheduling, provider utilization, revenue, and patient satisfaction.• Designed, deployed, and supported a comprehensive suite of access reporting tools, driving continuous improvement and achieving consistent 100% schedule utilization. Reporting tools were successfully expanded from primary care to all ambulatory specialty areas.• Rapidly implemented virtual care access for patients in response to COVID-19, managing growth of virtual care from less than 1% to over 25%.• Designed and led process changes to support successful centralization of scheduling function, enabling 24 x 7 scheduling access while reducing overall staffing costs and agent training time by over 50%.• Strengthened ongoing partnership between operations, internal Epic (electronic medical record) team and central contact center to align and optimize scheduling system configuration, decreasing average call duration by 20%, increasing scheduling accuracy by 15%, and expanding patient self-scheduling options.• Led “customer experience” performance dimension for primary care in the LEAN management system, driving ~ 7% increase in LTR (likely to recommend) metric in 2023.• Coached over eight service line executive leaders and 20 project teams in program management and LEAN strategy deployment, enabling expedited response to improvement opportunities.

Provided IT and business process consulting, project and program management and cross-functional team leadership, with primary focus in healthcare delivery organizations.

Greater Minneapolis-St. Paul Area

Served as program manager and lead business owner in the successful execution of a multi-year transformation effort for the health system’s primary care line of business, responding to enterprise goal to position primary care as a strategic entity for the future health of the organization. Results produced measurable increases in financial performance, patient access, and provider/employee engagement. Key accomplishments: • Co-led design, development and implementation of IT system and process changes resulting in increased capacity equivalent to seven providers with no increase in headcount.• Fostered enduring partnership between Epic (electronic medical record) and operational/provider leaders.

Eden Prairie, Minnesota

Implementation planning program manager for a risk bearing business managed services organization (MSO) focused on improving population health. Coordinated design of 15 workstreams from the clinical, operations and information technology domains required to operationalize the new business entity.

Maple Grove, Minnesota

Contracted to join a cross-functional leadership team dedicated to design, construction and opening of a “greenfield” community hospital. Led identification of technology requirements, vendor selection, design, development, and implementation. Collaborated on final facility design, oversight of construction, development of a novel patient-centered care delivery model, process definition and development of a cultural profile. Effectively managed partnerships with outsourced IT organization and key strategic vendors. Retained by the CEO to lead various technology, strategic and growth-related initiatives throughout the first five years of operation. Key accomplishments included:• Opened facility on-time, under budget by $11 million, achieving profitability 12 months ahead of plan.• Successfully delivered and scaled IT infrastructure and applications from opening through exponential growth phase. • Co-led a staff-driven patient engagement advisory team, facilitating improvement projects that directly contributed to consistent top 2 - 5% national performance in key patient satisfaction measures.• Designed, implemented, and scaled an innovative nationally recognized integrated staff and patient communication architecture supporting improved safety, efficiency, patient and staff satisfaction.• Fostered an innovative approach to improving the relationship between IT and operations teams. • Acted as Owner’s Representative for $20 million of hospital expansion projects, coordinating owners, architects, and contractors while delivering on-time and $2 million under budget while exceeding leadership expectations.• Architected and managed flexible inpatient bed re-aggregation plan to match space to program demand, resulting in 15 – 20% increased patient capacity.• Partnered with administrators and physicians to lead various service-line expansion initiatives, which facilitated exponential growth in women’s and children’s and surgical services service lines.

Greater Minneapolis-St. Paul Area

Contracted to perform a series of engagements of increasing scope and visibility within the cardiovascular (CV) service line over a multi-year period. Key engagement accomplishments:• Completed comprehensive operational improvement assessment for the Abbott Northwestern Hospital cardiology clinic. • Extended engagement to implement, recommendations from assessment, leading to improved operational efficiencies, provider and patient satisfaction.• Extended engagement to complete assessment of, and implement recommendations for, hospital cardiovascular laboratory performance, leading to ~25% increase in throughput.• Subsequently provided IT and process design/implementation leadership role in the construction of a 264-bed cardiovascular hospital expansion. • Finally, led a software selection and subsequent implementation of a Cardiovascular Information System (CVIS) across the four metro-area hospital cardiovascular departments.

Provided change management and business process consulting services. Started as staff consultant. Promoted to manager within 2 1/2 yrs and senior manager in 5 years. Initial focus in employee enablement (training communications, etc.), evolved to business and technology process focus. Industries served include Retail (3 years), Airline Transportation (3 years), Manufacturing (1 year), Customer Relationship Management Center of Excellence (1.5 years).