Worked directly with customer as well as in collaborative effort with operations & sales to secure and onboard new business as well as analyze, develop and implement corrective actions to retain account in jeopardy. Additional responsibilities included training sales professionals in the use of the Salesforce CRM, and integrating other customer facing functions such as EDI & API integration, Weight & Inspection and Cargo Claims in Salesforce to enhance sales 360-degree view of the customer.

Traveled throughout assigned sales and operating regions working directly with customers, area sales and operations management personnel to ensure a great customer experience through a thorough onboarding process and the analysis of and corrective action implementation for accounts in jeopardy.

Responsible for all aspect of facility management including staffing, hiring, training and decision making to ensure goal attainment, revenue growth, customer satisfaction and sustained profitability for the facilities comprising my operating unit. Managed and directed the activities of supervisory and sales staff to assure the units overall contribution to division and corporate goals. Measured and managed key productivity and cost metrics to assure continuous improvement. Implemented and monitored the use of best practices. Worked closely with Account Managers to anticipate client needs and exceed their expectations. Manage, mentor and direct the activities of employees including operations and administrative staff, drivers, maintenance and dock personnel.

Responsible for all aspect of facility management including staffing, hiring, training and decision making to ensure goal attainment, revenue growth, customer satisfaction and sustained profitability for the facilities comprising my operating unit. Managed and directed the activities of supervisory staff, dock operations, and both company drivers and owner operators to assure the units overall contribution to division and corporate goals of 100% on-time precision window delivery of retail customers throughout Iowa and Nebraska.

Responsible for all aspects of daily operations for multiple facilities in Missouri, Kansas, Iowa and Nebraska including inbound and outbound planning, route design, staffing, equipment maintenance, line haul operations and training. Performed independent decision-making and applied planning matrix to minimize labor costs, maintain production and exceed goals for service attainment and profitability.Work closely with Account Managers and clients to ensure excellent service and immediate resolution of client issues. Manage, mentor and direct the activities of employees including terminal managers, operations staff, drivers, maintenance and dock personnel. Manage and direct the activities of supervisory and sales staff to assure the regions overall contribution to corporate goals.