Craig Burke Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

• Responsible for infrastructure design, systems analysis, security, data center operation, network and voice communication.• Supervise and manage IT help desk team who support organization's end users.• Acts as the expert for the Information Technology team in the planning, design, and delivery of IT solutions.• Advises teams of IT standard requirements, methodology and processes.• Drives short and long term architecture strategy for the overall IT project portfolio for key business segments.• Participates in proof of concepts to assist in defining technology direction and enabling business strategy.• Communicates and validates program architecture with IT team, executive team, and the business stakeholder teams.• Conducts end-to-end technical planning and design.• Develops long-term strategy for historical data retention and archival plan for storage needs.• Defines data retention, backup, and recovery methods and plans.• Develops enterprise standards to ensure compatibility and integration of multi-vendor platforms.• Designs and develops infrastructure blueprints for the implementation of new solutions.• Responsible for impact analysis and design modifications to existing systems to support new solutions.• Develops specifications for interfaces and migrations from existing to new systems.• Maintains a common documentation library of standardized procedures and configurations.• Provides third level support for incidents and problems in designated areas of expertise.• Communicates and collaborates with local staff as well as colleagues in other parts of the country for planning, design, configuration, and troubleshooting of IT solutions.

Austin, Texas, Us

• Provide system-level support of multi-user operating systems, hardware and software tools, and networking systems, including installation, configuration, maintenance, and support of these systems. Conduct research and evaluation of the latest technology trends and recommend adoption of beneficial technology. Implement and become an expert on new technology deemed appropriate by the department.• Install, configure, upgrade, and maintain personal computers, servers, Ethernet networks, network cabling, and other related equipment, devices, and systems.• Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.• Anticipate communication and networking problems and implement preventive measures.• Identify utilization patterns and their effect on operation/system availability and performance expectations.• Establish and perform maintenance programs following company and vendor standards.• Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.• Write and maintain system documentation, including detailed flow charts and diagrams outlining systems capabilities and processes.• Ensure timely user notification of maintenance requirements and effects on system availability.• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.• Answer staff questions in person and via phone on all company supported applications.• Provide computer orientation to new company staff.• Provide on-the-job training to new department staff members. • Document problems and resolutions for future reference.

• Receive, manage, and maintain chain of custody of customer data for use within electronic data discovery.• Investigate, test, and implement methods of moving around large amounts of data while maintaining file attributes.• Improve processes for capturing and moving data from customer media to network storage.• Use various media and methods to ship customer’s deliverables after electronic data discovery.• Work in secure environment with sensitive customer data.

• Removal of spyware, malware, and viruses from customer’s workstations.• Provide IT system administration support to small to medium businesses.• Troubleshoot, replace, and repair computer hardware as needed.• Provide training to customers on how to use their computer including web browsing, email, office applications, antivirus, small business accounting systems, etc.• Provide network support to customers.• Installation of new computer equipment.• Maintain detailed notes of work completed for customer.

Bachelor Science, Computer Science

Art & Art History