Craig Dimond

Craig Dimond Email and Phone Number

Channel Account Manager @ Sherweb
Craig Dimond's Location
Cortez, Colorado, United States, United States
Craig Dimond's Contact Details

Craig Dimond personal email

n/a
About Craig Dimond

I specialize in B2B relationship and customer service support. My expertise lies in building and supporting long-term internal/external partnerships that promote brand loyalty and generate revenue with consistent and reliable customer service excellence. As a self-motivated and service-focused professional, I will seek to build meaningful relationships and understand the needs of my customers in order to find the best possible solutions and potential vertical growth opportunities. I enjoy the hunt of reaching the right decision makers, negotiating strong contracts, and mediating the best possible outcome when necessary. Core contributions include:Sales Management │ Business Development │ Business Plan Development │ Problem Solving │ Customer Needs Analysis │ Customer Relationship Management │ Customer Service Excellence │ Negotiations and Strategic Planning │ Multiple Project and Task Management │ Team Leadership │ Operational Support │ Interpersonal Communications │ Knowledge Transfer │ Time and Resource Management │ Service and Vendor Management │ Employment Screening │ Staff Scheduling and Management │ Payroll Management │ Process Improvement

Craig Dimond's Current Company Details
Sherweb

Sherweb

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Channel Account Manager
Craig Dimond Work Experience Details
  • Sherweb
    Channel Account Manager
    Sherweb Dec 2024 - Present
    Sherbrooke, Quebec, Ca
    We are here to empower MSP partners to scale and grow their cloud businesses. We provide the essential tools and resources to help you achieve continued success. Our commitment to putting partners first means you have a dedicated team supporting you every step of the way.
  • Pax8
    Channel Account Manager - Team Lead
    Pax8 Jan 2021 - Dec 2024
    Greenwood Village, Colorado, Us
    Pax8 is the leader in cloud distribution. Pax8 empowers businesses to capitalize on the $1 trillion cloud opportunity and achieve more with cloud. Through billing, provisioning, automation, industry-leading PSA integrations, and pre-and-post sales support, Pax8 simplifies cloud buying, improves operational efficiency, and lowers customer acquisition cost.As a Channel Account Manager, I recruit Pax8 partners and help them sell Cloud Services. Support Pax8 partners in selling Cloud Services to their end customers.  Assess partner and customer needs, provide demo presentations, qualify prospects, close sales and place orders.  Speak with customers and partners to identify needs for Pax8 Cloud Services. Take ownership and manage sales cycle, identify prospects and close new business with the primary goal of driving revenue and increasing Pax8 market share. Demonstrate a solid understanding of business technology products and services for categories such as Productivity, Infrastructure, Continuity, and Security Engage with Solutions Consultants on key accounts and strategic deals to close business Utilize the Pax8 sales methodology with the ability to manage a 30/60/90 day sales funnel Build relationships with partner sales teams to strategize new sales opportunities Identify and understand the customer's business objectives and position myselft as a cloud technology expert providing business solutions to resolve the prospect's pain points Assist my Manager in elevating newer CAMs, enabling them to ramp up quicker through observation, feedback, mentoring, and coaching Provide support to other CAMs to qualify, quote and close Cloud Service deals Assist in training other CAMs on Cloud Services
  • Shamrock Foods Company
    Account Executive
    Shamrock Foods Company Sep 2014 - Dec 2021
    Phoenix, Az, Us
    Represent and sell products for Shamrock Foods Division to restaurants and other institutional establishments or individuals at sales office or customer's place of business.  Managed active accounts, being their point of contact for all food distribution service needs. Generated over $5 million annually in sales over 25 accounts Performed consultative services addressing issues with food costing, labor, and restaurant operations. Enter new customer data and other sales data for current customers into computer database Resolve customer service issues Collect outstanding accounts receivable balances Participate in all sales functions including but not limited to, district meetings, monthly marketing functions, cuttings, market trends, food shows, and new item request meetings Provide vacation relief for existing Account Executives, visiting customer bases by traveling through assigned territory to solicit orders
  • City Wide Maintenance Of Colorado
    Account Development Manager
    City Wide Maintenance Of Colorado 2010 - 2014
    Lenexa, Kansas, Us
    Led contract janitorial staff and client relationships for 80+ diverse business clients and co-managed 167 JPMorgan Chase and TCF bank locations. Oversaw service quality and employee engagement/development. Directed building maintenance services and vendors. Built and maintained business plans for existing/new locations. Trained new vendors, implemented new documents & scheduling. Reviewed and approved ordering of supplies, payroll, invoicing.  Initiated bi-weekly, on-site account visits for 80+ businesses [car dealerships/libraries/schools] using ACT and Remote Tech to construct a database and capture client information vital to securing vertical up-sell opportunities and client touch points. Contributed to Franchise of the Year Award, 2012 with a customer retention rate of 90%. Developed priority spreadsheet system to proactively track supplies and budgets on a weekly basis for Independent Contractors and Night Managers. Spreadsheet remains an essential management tool. Spearheaded an after-hours solution for client emergency; organized professional team to assess, discuss, and execute methods of remediation generating $63k+ for 5 days of work. Maintained revenue of over $1M annually.

Craig Dimond Skills

Process Improvement Customer Service Negotiation Strategic Planning Project Management Account Management Team Building Sales Management Coaching Operations Management Facilities Management Management Contract Negotiation Leadership Budgets Sales New Business Development Cold Calling Team Leadership Social Networking B2b Business Development Time Management Salesforce.com Direct Sales Selling Sales Process Sales Operations Vendor Management Crm Customer Satisfaction Sales Presentations Marketing Strategy Lead Generation Marketing Customer Retention Solution Selling Strategic Partnerships Training Recruiting Qualifying Prospects Business Planning Building Relationships Online Marketing Retail Start Ups Email Marketing Social Media Marketing Marketing Communications Advertising

Craig Dimond Education Details

  • Fort Lewis College
    Fort Lewis College
    Psychology

Frequently Asked Questions about Craig Dimond

What company does Craig Dimond work for?

Craig Dimond works for Sherweb

What is Craig Dimond's role at the current company?

Craig Dimond's current role is Channel Account Manager.

What is Craig Dimond's email address?

Craig Dimond's email address is ca****@****mac.com

What schools did Craig Dimond attend?

Craig Dimond attended Fort Lewis College.

What skills is Craig Dimond known for?

Craig Dimond has skills like Process Improvement, Customer Service, Negotiation, Strategic Planning, Project Management, Account Management, Team Building, Sales Management, Coaching, Operations Management, Facilities Management, Management.

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