Craig Gustafson work email
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As a manager and independent contractor at Sudshare, I have partnered with my wife to build our local branch of laundry business to the number one in the country, managing supplies and logistics for a rapidly growing business estimating ~$50,000 gross for 2021. I have also picked up, laundered, folded, packed and delivered on time over 60,000 pounds of laundry for customers, ensuring their satisfaction and loyalty.Before joining Sudshare, I worked as a manufacturing team lead at E.A. Sween Company, where I led production line staff to meet or exceed scheduled work orders, communicated effectively with a very diverse work team, and coordinated activities with other leads and supervisors. I have over 15 years of experience in managing projects and providing technical support for internal and external customers, with a positive and proactive approach and technical expertise that has driven constant process improvement.I am a driven, results-oriented and highly skilled manager who emphasizes clear communication between my technical teams and the business units they support. I love fast-paced environments with multiple activities and projects requiring rapid and innovative problem-solving, with a strong commitment to team building and collaboration across all business units and personnel. I have ITIL v3 Foundation and Certified Scrum Master certifications, and I am proficient in IT and online services. I am seeking an organization where I can apply my technical and management skills to improve the quality of their internal and external customer experiences, and drive increased customer satisfaction with the services they are utilizing.
Sudshare
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Manager And Independent ContractorSudshareSaint Paul, Mn, Us
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Manager / Independent ContractorSudshare Jan 2021 - Present• Partnered with my wife to build our local branch of laundry business to #1 in country.• Managed supplies and logistics for rapidly growing business estimating ~$50,000 gross for 2021.• Picked up, laundered, folded, packed and delivered on time over 60,000 pounds of laundry for customers.
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Seeking EmploymentUnemployed - Looking For Work In It & Online Services Jul 2020 - Present
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Manufacturing Team LeadE.A. Sween Company Jun 2022 - Oct 2023Eden Prairie, Mn, Us• Lead Production line staff (7 lines at 13-27 people per line) to meet or exceed scheduled work orders.• Communicate to a very diverse work team (multiple languages and significant number of non-English speaking people) changes to the daily plans and changes to the schedules.• Coordinated activities with other Leads and Supervisors. -
Is Project ManagerData Recognition Corporation Sep 2016 - Jul 2020Maple Grove, Mn, UsCoordinating and managing projects spanning internal team members and creating documentation SLAs, Work Instructions, Work Flows, Asset Management Processes. Managing the set up and technology requirements for DRCs' 8 scoring centers.Completed the validation of a $10M, 2+ year deployment of an Enterprise wide Disaster recoverysolution, including data center upgrades and Network re-design. ● Successfully managed varied Technology projects; Telephone system upgrades, Communication /Security upgrades, Data and phone circuit installations and upgrades across our multiple locations.● Coordinated multiple projects involving vendor engagements to significantly reduce our monthly /annual spend. Developed and implemented a monthly server patching / maintenance process to synchronize our3,500+ Development, Staging and Production servers.● Standardized the process for validating our 8 remote scoring facilities (300+ seats / site).● Managed the remediation efforts for our annual ISO audits for our technology infrastructure. -
Computer System ConsultantSelf Aug 2007 - Mar 2018Independently set up and configure home networks (Wired and wireless networking). Provide direction and perform data recovery and back -ups of user data as requested. Consult with clients to repair and/or upgrade their Windows PCs' hardware and software. Perform new software installations and configurations. Provide training on the operation of PCs and applications to complete the assignments.
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Application Support SpecialistNorman G Jensen / A Livingston Company Jul 2012 - Dec 2015This position is primarily responsible for providing first level application support and training and analysis of business systems and user needs for one or more NGJ’s business applications including WHITE, FASTRAX, and FENIX brokerage systems; the NGJ Express suite of applications; and NGJ’s Document Imaging and Management system.• Solve technical problems in co-operation with Help Desk, network analysts, software developers, contractors, and vendors/manufacturers.• Control and establish procedures to notify users of all changes to the business applications.Project Management:• Coordinate the development, testing, and implementation of applications.
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ReaderQuestar Assessments Dec 2011 - Jul 2012academic portfolios applying state specific scoring rubrics. Rigorous document handling procedures for security and confidentiality.Performed in the top 10% in volume and accuracy. Operated autonomously in a team environment under aggressive production schedules.
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Product Support Engineer/SpecialistMentor Corporation Mar 2002 - Jul 2007Defined and set up an ISO 9001 compliant manufacturing and distribution facility to support Windows XP Professional, networked, Brachytherapy physics workstations. (Isoloader® Workstation)HIGHLIGHTSDeveloped and implemented a proprietary complaint ticketing process to manage incidents at hospitals and cancer centers using Isoloader® Workstations.Independently developed, documented and performed the procedures used to assemble, configure, test and distribute the networked Isoloader® Workstations.Provided professional national and international customer service for Isoloader® Workstations in operating room environments on phone, via Microsoft Remote Desktop Connection and on site.Worked directly with mechanical, electrical and software engineers (internal and third party) to facilitate continuous software and hardware improvement applying Six Sigma methodologies from product development through product distribution and support.Defined and implemented decontamination protocols and procedures for both biologic and radioactive contamination.Created and presented SLA's and training manuals and materials for national sales staff and customers on installation and operation of Isoloader® Workstations and peripheral equipment.Identified, specified and managed vendors for material procurement and processing.
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Campus Support ManagerEaton Corporation Jan 1998 - Jan 2002Managed team addressing technical and IT support requirements of Fortune 200 divisional headquarters. Integrated larger projects into daily support activities through daily team meetings. Monitored and reported monthly performance metrics for senior management. Hired, mentored and performed performance appraisals for direct reports. Negotiated with individual business units to define and manage Service Level Agreements. Coordinated and planned hardware and software updates, replacements, procurement standards for 500 member user community.Implemented complete life cycle asset management saving over $75,000 the first year.Methodologies: ITIL Foundations v3 Certified, ISO 9001 Standards, PMI Project Management (PMBOK), HIPAA Data Management Regulations.Technologies: Hardware Assembly and Repair, Software Testing, Distribution and Installation, Physical and Wireless Networking, Windows 9X, NT4.0, 2K, XP, & 7, Macintosh OS, iPhone, iPad, Printers, Scanners, Microsoft Office Suite, Lotus Notes, Project, Visio, Adobe Acrobat, Oracle Applications, Symantec Ghost Imaging, McAfee, Symantec, and Trend Micro Anti-virus applications, Microsoft Remote Desktop Connection, PC Anywhere.
Craig Gustafson Skills
Craig Gustafson Education Details
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Cornell CollegeSociology; Business Management And Accounting -
Cornell CollegeSociology; Business Management And Accounting
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Eaton Corporation
Frequently Asked Questions about Craig Gustafson
What company does Craig Gustafson work for?
Craig Gustafson works for Sudshare
What is Craig Gustafson's role at the current company?
Craig Gustafson's current role is Manager and Independent Contractor.
What is Craig Gustafson's email address?
Craig Gustafson's email address is cg****@****orp.com
What is Craig Gustafson's direct phone number?
Craig Gustafson's direct phone number is +195299*****
What schools did Craig Gustafson attend?
Craig Gustafson attended Cornell College, Cornell College, Eaton Corporation.
What are some of Craig Gustafson's interests?
Craig Gustafson has interest in Children, Economic Empowerment, Politics, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Craig Gustafson known for?
Craig Gustafson has skills like Visio, Process Improvement, Management, Itil, System Administration, Integration, Project Management, Technical Support, Logistics, Networking, Operations Management, Sdlc.
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