• Main role: managing a communications platform as the lead SME (since live integration Jan 2015) of which handles data from source systems to generate communications to send to client customers on our client’s behalf.• Automation workflow management to process given job requests through various journeys.• Comms template creation and management using Designer workflows.• Working closely with the comms platform 3rd party supplier for issues, general maintenance, and improvements. • Progressing Change Management and Implementation for systems as they develop. • Assisting the Postroom for printed comms to ensure they get what they need (SLA).• Supporting the Test team to resolve any bugs, and Prod Support for migration to live with build / release management processes using tools such JIRA. • Managing development work using Tools such as ADO ad Confluence.• Incident Management: working either with colleagues or individually to triage and resolve issues and perform general tasks (IM via Service Now). • Working across teams to implement effective approaches to Agile processes, together to manage projects, milestones, PBI stories etc. to implement client requirements and deliver production output.• Being involved in regular meetings with teams to discuss project progression, successes, issues, retrospectives, and PI Planning sessions. • Supporting server maintenance for both non-production and production with associated applications for the platform.

My role as Technology Services Sales Support for HP Global Sales involved working closely with the Sales Director, Sales Managers, Sales Consultants, Account Management Specialists, Client Managers, and various departments in the business to provide service solutions from HP to clients.Generally, I would accompany Consultants to meetings around the country to discuss what is required from a client perspective and then report back to my Tech Sales Manager. Following that, weekly I would combine all reports from the Sales Managers, combine them and provide a master document, participating in the wider meeting to discuss progress, financials, constraints, successes and forecasted business.This role allowed me to develop myself in a business-client based environment to improve my managerial and client account skills on a professional level, which also gave me real-life business experience. • Travelling around the country with consultants to meet with clients to discuss requirements for products / services. • Reporting back to various sales managers on feedback, calls and documentation.• Communicated effectively with Sales Manager’s for ad hoc requests and general support aside from normal duties.• Compiled reports from individual Senior Sales Manager members and performance data into concise reporting to present to the wider team and lead by the Sales Director.• Updating data systems.• Participating in and hosting conferences.• Personal and professional development.• Improving the overall performance of TS Sales Support.• Obtaining and amending customer quotes.• Requesting order bookings for purchase orders.• Enforcing amendments to current contracts.• Obtaining approvals for quote / contract discounts, contract extensions and transferral ofprevious contract terms and conditions.