Craig Allen Email & Phone Number

St. Catharines, On, Ca

Burlington, Ontario, Canada

Burlington, Ontario, Canada

Welland, Ontario, Canada

Respond to client requests and provide advice by phone and/or email that is tailored to meet the client’s specific needs.Help clients by resolving their billing concerns, policy coverage, while also assisting in making payments.Modify/amend, cancel or start new policies across 15 different providersKnowledge of SigXP, Applied Epic & Rating Services and MS Office.

St Catharines, Ontario, Canada

Monitor agent attendance and behaviors and report findings to Operations.Provide hourly stat reports to Operations & Team Leaders in order to pinpoint areas of focus.Approve vacation requestsPrepare Client invoiceMinor timecard corrections when required

St Catharines, Ontario, Canada

Operated as brand ambassador for all client-based products and services.Provided accurate details of ongoing sales promotions.Knowledge base of all Clients products, services and equipment.Provided clarification for account orientated issues and customer based solutions as a "Customer Service Representative"

St Catharines, Ontario, Canada

Maintained and reviewed monthly financial statistic reports to identify areas of opportunity to reduce costCreate and review daily reports and identify performance anomalies to corporate stakeholders.Assisted corporate stakeholders in alighting best practices across multiple departments and divisions.

St Catharines, Ontario, Canada

Created and reviewed predictive six month financial planning reports to determine the need of ongoing staffing requirements.Review of client goals, corporate goals and current trends.Created daily and monthly maintenance and reviewed financial reports for corporate stakeholders to support and ensure operational best practices.Provided end of month predictive models based on current statistics and previous trends.Reconciled daily and monthly maintenance and review of invoices.Validated multiple data sources from various departments were aligned to the General Ledger and invoices and communicated to the specific department if there was a variance. Provided detailed analysis as to the variation between General Ledger and month end financial reports along with variations between General Ledger and planned goals.

St Catharines, Ontario, Canada

Met with new clients to understand their reporting needs.Monitored and reviewed multiple Excel spreads and/or SQL/Access database tables for multiple clients.Met with members of the Client and Operations team for analytical review of daily performance drivers.Identified any performance anomalies in daily activities.

St Catharines, Ontario, Canada

Operated as brand ambassador for all client-based products and services.Provided accurate details of ongoing sales promotions.Knowledge base of all Clients products, services and equipment.Provided clarification for account orientated issues and customer based solutions as a ‘Customer Service Representative’Acted as customer support in regards to all billing inquiries, arrangements and account payments.

Bachelor Of Science (Bsc), Computer Engineering

Computer Engineering Technology

Bachelor Of Science (Bsc), Computer Science & Physics

Computer Science and Physics double major