Craig Andrew Email & Phone Number

Winston-Salem Nc

Responsible for the day-to-day operations of the collections division of a law firm division of 50 or more paralegals and support staff.Led routine discussions with financial services clients to discuss performance, compliance and procedural enhancements or issues.Implemented a firm wide focus on automation, compliance, change management and employee productivity.Developed internal audit plans for the firm and led external client audits, including reviewing results with internal parties and external vendors. I was responsible for creating any remediation plans with clients, and implementing the updates and necessary training documents.Managed an extensive vendor network including attorneys, loan-servicing platforms, and routinely met with third parties offering automation solutions, providing routine feedback and negotiating Statements of Work

Winston-Salem Nc

Managed a Bankruptcy division of 200 or more Bankruptcy Specialists across multiple geographic sites, responsible for entire bankruptcy portfolios over several lines of business, overseeing a portfolio of over $34 Billion in assets.Led a large and expedited expansion of the bankruptcy division, overseeing the resources provided from the technology, Human Resources, and training divisions that tripled the local workforce.Led the efforts to become compliant with the servicing standards of the National Mortgage Settlement for multiple products. The processes and procedures I managed for Bank of America were the first to be certified compliant by internal governance committees. Directly engaged Federal regulators such as the OCC, CFPB and the FTC to oversee compliance audits across multiple lines of business and worked with investors such as FNMA, and FHLMC.Represent organizations in court in the form of testimony, depositions, and affidavits to protect reputation, assets and to engage in face-to-face settlements, protecting our customers and our shareholders.Work across many lines of business and third parties at a high level to communicate strategy, mitigate loss to portfolios and to assist customers with complex concerns or multiple relationships with the organization.Managed an extensive vendor network including attorneys, loan-servicing platforms, and routinely met with third parties offering automation solutions, providing monthly feedback and negotiating Statements of Work. Managed at various levels for multiple businesses, including credit card, auto, mortgage, student lending and reverse mortgage.Created loss mitigation strategies designed to prevent repossession or foreclosure on distressed customers, including solutions for customers impacted by events such as Hurricanes Katrina and Sandy.

Greensboro/Winston-Salem, North Carolina Area

Sold credit cards to third party collectors when they went into default. Managed bids, negotiated contracts, and monitored for wire transfers.

Greensboro/Winston-Salem, North Carolina Area

Managed portfolios of delinquent products to determine in repossession or other default actions were appropriate.