Craig Armstead Email & Phone Number

• Perform repair and maintenance of Medical lasers.

6 month contract • Performed Field Service maintenance and repair of Imaging Systems.

6 month contract • Performed Field Service maintenance and repair on Dental Lasers.

Rehire after COVID Furlough· Performs field service, preventive maintenance, and equipment modifications for lithotripsy, x-ray, imaging, cryotherapy, ultrasound and laser systems regarding a schedule.· Exercises practical judgment and analysis to troubleshoot systems in a logical manner to resolve problems.· Follows up with customers via telephone, email and face-to-face to establish appropriate business relations.· Works weekends and nights 24x7 for excellent customer service and performs other assigned duties.· Completes service documentation, properly maintains car stock, test equipment and company vehicle.

COVID Furlough hire. Field Service of Nucleic Acid Extraction, Blood Culture and Mycobacterial Detection systems.· Performed installation, maintenance and repair of biomedical test equipment at customer sites.· Exercised practical judgment to analyze and troubleshoot systems to solve problems in an efficient manner.· Completed service documentation, properly maintained car stock, test equipment and company vehicle.

Rocky Mountain/Great Southwest/Midwest Region

• Field Service installation and repair of flashlamp, Q-switched, gas and dye aesthetic and dental lasers and other medical devices such as IPL and ultrasound.• Exercise practical judgment and analysis to resolve problems and make recommendations in the field service of lasers and other medical devices. • Sales and follow up of service contracts and service work.• Completion of field service reports, expense reports and all required documentation.• Communication with peers and customers in a professional and effective manner.• Preparation for flight, car and hotel reservations to support service calls.

• Produced precision sensing devices and stable platforms for laser stabilization by dynamically teaming with Engineers, Technicians and Assemblers.• Manufactured various electro-optical and electro-mechanical sub-assembles using fine hand skills with high attention to detail to support sensor and laser stabilization platform builds.• Supported Engineering in assembly of various mechanical and electrical components.• Performed preventive and corrective maintenance on test stations and equipment. • Coordinated on time in person delivery to the Field of complex precision measurement and sensing devices to customer sites including TSA travel arrangements. • Implemented Incoming Inspection using various inspection tools and completed documentation.• Assisted in Thermal Vacuum and Vibration Table tests of various stages of unit assembly.• Handled various chemicals, compressed gases and polymerics for units completed in Class 100 clean room. • Performed Inventory counts, updated Inventory system and made new Purchase Requests.

Albuquerque

• Produced and coordinated manufacture of sensor and metrology devices from sub-assemblies to finished stand-alone units and integrated systems utilizing LEAN principles and cGMP. • Aligned, inspected and repaired sensors, aberrometers, lasers and optics and integrated systems for customer delivery per Work Order by following Work Instructions and Shop Followers.• Serviced and repaired complex electro-optical and electro-mechanical systems using analog/digital and optical troubleshooting skills.• Provided Technical and Field Service support to customers and distributors.• Facilitated the design of and assembled test fixtures for auto-calibration and optical alignment stations for data collection and analysis via computerized systems.• Worked with R&D to develop products; performed V&V, IQ, OQ, PQ and HALT/HASS support. • Wrote Work Instructions, Shop Followers, Bill of Materials and Calibration Procedures.• Initiated and completed RMA’s for support of systems in the Field for repair and reported root causes to Engineering and Quality for further development and product improvement. • Completed Device History Records, Engineering Corrective Requests and supported Corrective Action/ Preventive Action; assisted Quality in ISO:9001 and CE mark audits and registration. • Maintained hardware inventory; quarantine controlled inbound inventory and performed incoming inspection; supervised outbound shipment of finished products, replacement parts and FRUs.• Inspected and cleaned optics, optical sub-assemblies and machined parts with various chemicals and by using proper optics handling techniques.• Sustained clean work areas by following Lean/5S and GMP; set up manufacturing safety, and trained technicians and assemblers in production process.

Albuquerque

• Tested, optically aligned and manufactured CO2 lasers; operated high vacuum gas stations; fabricated assemblies such as beam combiners, mirrors, and lens mounts. • Performed Research and Development tasks to support Engineering staff. • Interfaced with Engineering and Production to solve electro-mechanical and optical alignment problems.• Set up R&D test area; conducted life tests on various configurations of next generation laser systems; helium leak tests; residual gas analysis; maintained accurate documentation.• Set up plant and laser safety program including Right to Know Hazard Communication.• Performed Field Service installation and customer site repair of units.• Provided technical support to customers via telephone.• Assured product quality in compliance with standard operating procedures.• Assisted in ISO:9000 and CE mark registration of skin resurfacing laser system first time through.