Craig Arth Email & Phone Number

Chicago, Illinois, Us

Designed, Developed and Delivered training to Snapsheet staff adjusters, overseeing virtual training and onboarding for class size from 3-50. Planned and developed training materials (project scope, task and skill analysis, content outlines, slides, activities, facilitator guides, assessments, post-course surveys) for assigned operations business units . Develop new continuing education training programs with the support of the Learning & Development Program Lead and Operations management . Facilitated one off training sessions. Maintain training materials for the assigned business unit. Following designated procedures for updating training materials to ensure consistency of all changes

Madison, Wi, Us

Designed, Developed and Delivered training to the American Family APD department.Developed new training based on empathy interviews and customer needs.Designed the delivery materials for training to the Auto Physical Damage department of American Family insurance.Facilitated one off training sessionsFacilitated rollout training for claims systems Facilitated new hire orientation and phased trainingsFacilitated virtual and in person trainings for class size from 3-50

San Diego, California, Us

Conduct professional training and workshops for end users of Audatex insurance claims estimating software. Travel to customer sites and meet with senior management to review key performance indicators.Work with clients to identify revenue enhancement opportunities. Coordinate product roll-out efforts across multiple departments, and create action plans to address any issues that might arise. Actively manage a large territory of clients that includes over 200 claims facilities and 400 repair shopsDevelop action plans designed to drive improvement on key client initiativesMeet and exceed performance metrics as related to productivity, client retention, and client satisfaction

Westfield Center, Ohio, Us

Physical Damage Specialist for the state of Minnesota

Mayfield Village, Oh, Us

Managed/Virtually managed direct report group of six catastrophe claims representatives.Completed weekly and monthly quality assurance on direct report group.Completed training and development plans with a direct report group.Worked with a direct report group to complete individual development plans for each.Managed catastrophe field response locations for both hurricane and hail events.Participated in the interview/hiring of catastrophe claims representatives.Conducted monthly meetings including peers and direct report groups.