Craig Auden Email & Phone Number

I am a talented and accomplished professional with a proven ability to work effectively with customers within the field of construction. Experienced in technical support of design software for timber engineered products. Analytical and meticulous in approach, I have the ability to use key skills to deliver outstanding customer service and deliver to a high standard. As a results driven individual I always look for ways to exceed company goals by increasing sales and reducing expenses whilst ensuring customer satisfaction. I am also a quick learner who is eager to acquire new skills effectively. Areas of expertise include: - Offering advice on effective use of software for businesses. - Reviewing customers use of software and advising on better practises. - Provide in person and virtual training and help desk support. - Delivering product demonstrations to both internal and external stakeholders. - Liaise with other industry bodies and companies to maintain industry standards including technical data and standards such as Eurocodes.- Help to develop the vision and strategy of the organisations roadmap across a suite of software products. - Writing specifications for new pieces of software and develop new features in line with customer requirements. - Collaborate with internal stakeholders to gather business and product requirements, prioritising and managing backlogs and resolving issues effectively and efficiently. - Software testing of multiple programmes - Extensive use of Confluence and JIRA. - Software documentation and the creation of user guides. In addition, I am an active member of the Welsh Shooting Team, with 15 years of international competition experience. In 2018 I represented Wales at the Gold Coast Commonwealth Games. I am a recipient of a SportAid award to assist my continued progression within the sport. Professional individual with a clear vision or personal and professional goals. Eager to connect with individuals and organisations to share best practise and explore opportunities.

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  Sheffield Hallam University

  Sports Technology