Craig Warren Email & Phone Number

Remote

• Midweight role evolved from supporting the Product Lead.• Managing multiple concurrent projects for store, web and app products.• JIRA reporting & board management using Agile Scrum and Kanban methods.• Stakeholder and third party engagement.• Recruitment interviewing experience.

Leicester, United Kingdom

• Project lead - FCPA / SOX compliance, business system segregation of duties and conflict resolution.• Communicating effectively to people from user to board level, advising on process, workload and business impact of security controls changes.• Remote based role supporting various business systems, primarily impacting the day to day stock control, order processing and warehousing functions.• Data correction and querying on SQL databases and reporting.• Change request submission and tracking using JIRA tickets and boards.

Loughborough

• 1st and 2nd level support for a production planning MRP product within the Supply Chain Solutions division.• Sole support member, working alongside product developers and consultants to provide solutions within an Agile development environment.• Contributed in scrum meetings and sprint reviews, as well as collaborating using JIRA.• Regular use of SQL queries and data interrogation as well as bespoke plugin troubleshooting.• Created self help and technical documentation that was published to the company webpage.

Mountsorrel, Leicestershire

• App support for the Dealer Management System.• On site visits for product training and support.• Supporting for system modules including stock control, vehicle sales, accounts and payroll, logistics management, report writing and data imports.• Maintained third party data feeds and web store order downloads into the system.• Creation and updating of internal and external knowledge base pages and content.

Leicester

• Processed live school data imports and exports. Extracted data from various MIS systems and formatted for compatibility and import into our own system.• Worked alongside the Support, Implementation and Build teams to get new schools set up and to handle data transitions.• Phone and remote session support to schools and Local Authorities to resolve data issues, troubleshooting problems with data extraction, installed and configured our software to automate exports and imports between MIS systems.•Good time management, handling varying tasks of varying priority and ensuring all customers are provided a quality, efficient service.• Submitted improvement and change ideas for consideration by the Specification Manager, communicating benefits and costs involved.• Employee of the Month, August 2016.• New Employee of the Year, 2016.

Leicester

• UAT, Live, and Development phase test experience.• Executed manual testing, creating and editing test plans and liaised findings with developers. Created build tasks and feature requests.• Fed back to the company director about potential changes and improvements to the system.

Kegworth

Senior analyst on a team of around 15 working within the RBS Workplace Service Centre, which totals 300+ staff. The Centre supports over 300,000 end users. I gained 5 years helpdesk analyst experience with training across multiple teams and skill sets. I was also entrusted with elevated access and additional software to perform advanced and higher risk tasks.• Secondment onto the 2nd Line Desktop Support team.• Involved in a 'Technology Task Force' project, moving across sites to provide hands on support.• Planned and published an idea for continuous improvement of our service.• Project work and liaised with 2L/3L team members.• Coaching and training for team members.

East Midlands

• Varied hospitality shift work across a wide range of roles and locations.• Displayed flexibility and maintained positive feedback on my services.• Assisted with arranging and providing transport for group shifts and events.• Supported my home studies and gained my MCDST certification.

It Apprenticeship

CompTIA A+ Certified IT Technician MCDST 70-271 / 70-272 Advanced Diploma for IT Practitioners, Level 3 I had already certified.

Education record

Attended Rawlins CC for my GCSEs and A Levels.