Craig Azcona Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Travelled around Australia and Asia

New York, New York, Us

* Provided 24x7 support for critical operational systems, ensuring high service availability* Managed technology issues, facilitating the rapid restoration of services in line with frameworks and SOPs* Performed event and performance monitoring server networks, email exchanges, and application infrastructures* Utilised ServiceNow for logging service operations interactions, maintaining accurate incident tickets* Collaborated with Incident & Shift Leads and Level 2 Teams for effective issue escalation and resolution* Documented procedures and processes for team training and operational reference* Administered and maintained critical IT applications, including Airwatch, Service Now, Tanium, and SNOW* Collaborated with business units to automate processes using ASG Zena, enhancing operational efficiency

Sydney, Nsw, Au

* Ensured the integrity, continuity, and performance of IT services and infrastructure* Aligned all services and infrastructure with critical business service requirements* Assisted in monitoring and maintenance of complex IT environments, including servers, systems and networks * Supported high-priority incident restoration efforts and problem management, adhering to ITIL processes* Engaged in continuous learning to support new systems, maintaining up-to-date skills register* Provided business solutions and support for Windows OS and Server issues, ensuring system reliability* Led server migration projects and implemented server monitoring nationally

Sydney, Nsw, Au