Craig Zechman Email and Phone Number
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Being an Operations Director, I have developed prominent career marked with consistent record of top work performance and achievements in spearheading and delivering projects, developing operational initiatives, driving process improvement, boosting organizational/individual performance, reducing operational cost, realizing sustainable revenue growth, mitigating risk, and providing strategic direction on key performance indicators.I am a forward-thinking leader and renowned strategist, committed to superior services through positive attitude and leadership in building, leading, and coaching high-performing teams and identifying right-fit talent to encourage progressive professional development, stimulate high-quality team performance, and promote employee engagement; my specialties are as follows,Strategic Planning & Execution | Team Building & Leadership | Project/Program Governance | Business Operations Management | Business Intelligence | Revenue & Profit Growth | Continuous Process Improvement | Relationship Building | Staff Training & Development | Client Satisfaction & RetentionI have unmatched communication, interpersonal, negotiation, organization, and problem-solving skills with distinctive ability to build enduring relationships with key stakeholders, senior management, business partners, and clients, achieving challenging business goals.I am equipped with highly transferrable skills to navigate business challenges, overcome obstacles, and deliver results within new industry.Some of my key milestones including:☛ Reduced quarter over quarter defect backlog by 5% via quarterly state of the business sessions, determining areas for improvement and creating action plans.☛ Minimized response time to customer and market changing conditions by transforming from once a year roadmap planning to a rolling 12 month roadmap, updating roadmap after each release.☛ Generated $2M+ in team sales by applying consultative techniques at weekend sale events.☛ Recognized for developing an analytical framework that tracked and reported learning effectiveness for 170K+ employees across portfolio of brands while managing a team of 8 managers and analysts.☛ Delivered consultative guidance to talent acquisition partners in building and tracking annual operating plans and managing significant challenges throughout year as a strategic business partner.☛ Credited with conducting business development analysis for new offerings at Parks & Resorts, analyzing company's reach to target audience.
Public Consulting Group
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Director Of OperationsPublic Consulting Group Sep 2022 - PresentBoston, Ma, UsIn this capacity, I excel at learning the business and identifying opportunities to standardize and improve key processes that are enabling and supporting the rapid growth of the business. My ability to ask questions in a non-threatening manner allow me to gain a true understanding of situations and then leverage strengths of the SMEs to jointly develop solutions that are quickly adopted by the teams.☛ Researched, identified, and negotiated contract for a new project management tool that has enabled greater transparency in project plans and enabled building of resource loaded project plans..☛ Consolidated contractor databases and developed standard process for adding new resources and tracking existing resource resulting in a more efficient tracking of performance and availability.☛ Built a new process for managing recruitment process with Human Capital Management (HCM) team, leading to more efficient weekly meetings and tracking of open positions and ensuring proper hand-offs of key information between HCM and hiring managers.☛ Standardized New hire on-boarding process for a consistent positive experience. New process provides a consistent on-boarding from all hiring managers and provide key timeline and templates. -
Sales Consultant / Coach / Mentor / InstructorIncometrader.Com/ Invest,Edu Mar 2018 - PresentI delivered expert-level advice and mentoring to stock and options trading students that enabled them to achieve consistent profit within their stock portfolios.☛ Delivered online training to students who purchased Platinum sales package as Instructor and one on one mentor/coach.
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Director, Technology Operations (Remote)Centralsquare Technologies Dec 2020 - Aug 2022Lake Mary, Florida, UsIn this capacity, I excel at analyzing quarterly business trends on key metrics and recommending on addressable areas. I create weekly dashboard for release performance and address and resolve issues prior to release date with key stakeholders that improved quality and product on-time release metrics. Moreover, I am renowned for developing and maintaining experience in using Tableau and Power BI for CTO Dashboard as business intelligence tools to arrange raw data into easily understandable format and find insights within organization's data.☛ Built relationships of trust and confidence with C-Suite and equity partners in formulating future strategies by implementing annual operating plan over last 3 years.☛ Enabled the C Suite in monitoring performance of each software release cycle and identifying and mitigating at-risk releases by building and bringing online a CTO dashboard of key performance indicators (KPI’s).☛ Slashed 15% labor costs in first year by negotiating, launching, managing, and executing a 100+ person, $4.5M offshore workforce initiative. -
Sr. Manager, Product Management Business OperationsCentralsquare Technologies Mar 2019 - Dec 2020Lake Mary, Florida, UsIn this role, I organized product virtual conferences for customers and employees and influenced product leadership to “re-invent” the offering, exceeding overall customer requirements. Beside this, I designed/built SharePoint pages for 50+ products for providing quick and easy access to product knowledge documents.☛ Enhanced accuracy in planning and forecasting process and providing improved reporting by transitioning to Aha! Product Management Software from existing Excel documents.☛ Supported the organizational leadership in making data-driven decisions based on solid, dependable data analysis.☛ Grew team to 3 FTE from 1 by delivering exceptional services and conducting analysis for organization. -
Senior Manager Of Analytics & Evaluation - Learning & Development Center Of ExcellenceThe Walt Disney Company Oct 2014 - Mar 2018Burbank, Ca, UsWith the establishment of enterprise dashboard reporting of KPIs, I demonstrated L&D impact across all levels of organization. I conducted enterprise-wide L&D needs analysis for identifying gaps and developing appropriate solutions. Along with, I steered efforts towards delivering enterprise-wide learning and development needs analysis that influenced the programs for organization.☛ Provided regular and consistent feedback to instructors and designers for real-time updates by building and implementation of a reporting dashboard. -
Senior Manager Of Finance - Human Resource/Diversity & Inclusion/Learning & DevelopmentThe Walt Disney Company May 2012 - Oct 2014Burbank, Ca, UsI provided best-in-class financial and operational consultation services to 18 HR executives across Walt Disney Parks and Resorts as Strategic Business Partner, supporting the 45K+ new hires and 3M learning hours annually. I was instrumental in ensuring strict adherence to planned budget by delivering departmental expense forecasting and reporting while directing and organizing a team of 6 personnel.☛ Forecasted impacts of contingent workforce on plan by creating financial reporting tools.☛ Guided in shifting to enterprise talent acquisition center of excellence by providing financial insights and building a financial framework/valuation model.☛ Ensured the delivery of best-in-class services to clients on a daily basis by establishing and leading a team. -
Senior Manager Of Forecasting & Planning - Revenue ManagementThe Walt Disney Company Oct 2006 - May 2012Burbank, Ca, UsI directed overall functions and activities in developing revenue planning, financial analysis, forecasting, and strategic planning for over eight hundred retail merchandise and food and beverage outlets across Disney properties. I provided business leaders with annual planning, monthly reporting of actual vs. forecast variances, and root cause analysis.☛ Justified capital investment for Disney's Art of Animation resort by developing and overseeing a pro forma.☛ Supported the business in managing loss of revenue in an appropriate manner by leading a team in accurately forecasting the merchandise loss during great recession. -
Finance Manager - Domestic Business DevelopmentThe Walt Disney Company 2006 - 2008Burbank, Ca, UsDuring the later part of my time with consulting, I began to travel each week again. Our family had grown to two young girls and I desired to reduce my weekly travel. We were thinking about taking a vacation to Walt Disney World and we thought, wouldn't it be great to work there. As luck would have it, there was opening posted on the University of Michigan job postings. I applied and enjoyed when our girls called their grandparents to tell them that we were moving to Walt Disney World. I’m proud to have been part of the team that developed the business case to convert Disney’s Art of Animation from single hotel rooms to a family suite product. The work included initial concept, test room models at Disney's All-Star Resorts, and financial models to show ROI and the impact of the resort on the overall portfolio.I enjoyed the creative nature of the role that allowed our team to freely brainstorm new and different opportunities to generate revenue. -
Senior Consultant - Global Healthcare Solutions DivisionCsc Consulting Group 2004 - 2006Global, Us -
Senior Account Executive - Certification ProgramsNsf International 1998 - 2004Ann Arbor, Mi, Us -
Field Service TechnicianWaters 1997 - 1998Milford, Ma, Us -
Analytical ChemistLancaster Laboratories 1994 - 1997Lancaster, Pa, Us -
Research ChemistAir Products And Chemicals 1993 - 1994Allentown, Pennsylvania, Us
Craig Zechman Skills
Craig Zechman Education Details
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University Of MichiganGeneral -
Albright CollegeBiochemistry
Frequently Asked Questions about Craig Zechman
What company does Craig Zechman work for?
Craig Zechman works for Public Consulting Group
What is Craig Zechman's role at the current company?
Craig Zechman's current role is Accomplished Business Management Executive; demonstrating extensive experience directing business operations across several industries.
What is Craig Zechman's email address?
Craig Zechman's email address is cr****@****ney.com
What schools did Craig Zechman attend?
Craig Zechman attended University Of Michigan, Albright College.
What are some of Craig Zechman's interests?
Craig Zechman has interest in Environment, Children, Education, Health.
What skills is Craig Zechman known for?
Craig Zechman has skills like Leadership, Strategic Planning, Management, Strategy, Forecasting, Financial Analysis, Process Improvement, Budgets, Business Strategy, Customer Service, Business Planning, Crm.
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