Craig Bates, Mba Email & Phone Number

San Angelo, Tx, Us

Texas, United States

Execute and implement best-in-class pricing platform by driving the strategic pricing initiatives of RelaDyne to optimize margins. Deliver annual margin benefits by converting both customer value and pricing power to shareholder value. Drive change within RelaDyne to adopt pricing tools, KPIs, and analytics across the various branches.

Texas, United States

Execute best-in-class pricing platform by implementing the strategic pricing initiatives of RelaDyne to optimize margins. Maintain market relevant pricing strategies, integration of technologies, consistent File back policies, procedures and pricing rules in the branch.

Fort Worth, Texas, United States

Responsible for scaling the RelaDyne Business Development Center Inside Sales operation. Implemented reporting, trending, and culture of performance improvement.

Richardson, Texas

Directs and oversees Inside Sales and Customer Retention Operations. Develops, implements and executes policies and procedures. Ensures operational efficiencies, customer satisfaction and retention, staffing and productivity. Leads continuous review and analysis of processes and procedures to identify and implement operational improvements to enhance efficiency, create incremental revenue, improve gross profit margin.Directs all function-related activities within the scope of the operations. Recommends objectives, develops short and long term plans and programs to support company goals and budgets. Reviews performance against plan and approves changes in direction as needed.Responsible for build out and launch of the Inside Sales and Customer Retention Center operations after Safety-Kleen centralized 142 branches. Implemented reporting, trending, scorecards, performance ranking, strategic commission plan, quarterly manager incentive plan, quality assurance expectations, rewards & recognition program and a culture of performance improvement and accountability. Increased overall sales from 15.K in 2018 to over 33K in 2019. YoY increase of over 110%Increased revenue from 20MM in 2018 to over 48MM in 2019. YoY increase of over 140%

Irving, Texas

Led a 111-member inbound sales team that includes 6 supervisors, 100 sales associates, 1 trainer, 3 quality assurance coaches, and 1 analyst. Exercise strategic decision making by continually improving a world class sales and customer retention organization and delivering exceptional sales results to meet company goals and objectives. Confer with staff members to identify the most cost-efficient ways to continue growth and reach the target market.

Irving, Texas

Led a 146-member Inside Sales team that included 1 manager, 12 supervisors, 130 sales associates, and 3 analysts. Partnered with the marketing department to successfully build and manage multiple marketing campaigns in an effort to increase the annual profit margin. Cooperated with team members to strategize the most cost-efficient ways to improve sales and marketing methods.

Irving, Texas

Led a 64-member Outbound Sales team that consisted of 6 supervisors, 55 sales associates, 1 analyst, and 2 trainers. Trained sales supervisors on how to coach and develop sales representatives in order to assist each individual with exceeding the center’s sales goals, quality assurance standards, and productivity KPI’s. Consulted with customers to resolve any issues in a timely manner while consistently providing outstanding customer service.

Dallas, Texas

Led a 110-member Inside Sales team that consisted of 5 supervisors and 105 sales associates. Trained staff members on how to efficiently exceed sales revenue targets, quality, productivity, and Public Utility Commission service level objectives. Assisted staff members with identifying effective ways to resolve issues while complying with company rules.

Lansdowne, Pennsylvania & Wilmington, Delaware

Led a 157-member repair operations team in two locations that consisted of 9 supervisors, 4 coordinators, and 144 associates within the company. Set the company standards of performance for customer operations to increase sales and meet productivity goals. Reported and analyzed key performance indicators and other operational metrics to drive performance.

Irving, Texas

Plano, Texas

Garland, Texas

Irving, Texas

B.S.

Master Of Business Administration - Mba, Business Administration And Management, General