Craig Baxter Email & Phone Number

Boston, Ma, Us

Full project management responsibilities for major projects in the transportation industry with focus on revenue generation solutions. End to end project planning and oversight. Contract development. Schedule and budget development and ongoing management. Task and resource planning. Status monitoring and reporting to client and key stakeholders. Invoice management. Vendor procurement. Quality management. Project deliverable review.- Hands on oversight of technology/systems development and testing.- Provide subject matter expertise for road usage charging and connected vehicle technology.- Business development support and proposal development.- Systems and operations requirements development.- Provide operations subject matter expertise.- Mentor junior resources.

New York, Ny, Us

Leading the development of an operational road usage charging practice toward helping transportation agencies overcome the rapidly declining source of road and bridge maintenance revenue.

San Jose, California, Us

Serving diverse roles on the leadership team of a road usage charging (RUC) technology solutions provider. Responsible for programs and projects for transportation industry clients including the OReGO Program for the Oregon Department of Transportation (ODOT), the HiRUC Technology Test Drive for the Hawaii Department of Transportation (HDOT), and the MBUF projects for The Eastern Transportation Coalition (TETC). Primary liaison to key clients ensuring timely and high quality deliverables. Oversight of project management, customer support and IT operations. Establish operational procedures for project execution, change management, incident management and customer service. Provide daily guidance and direction to technology team in accordance with program/project requirements and operational needs. Oversee project planning, execution and acceptance testing efforts. Support business development through significant contributions to formal proposals. Write formal reports highlighting key project findings and results in support of client research efforts. Ensure sound technology infrastructure and practices in support of 24x7 service offering. Road usage charging subject matter expert.

Monument, Colorado, Us

Providing consulting services focused on business and process improvement through applied technology and project management. Strategy development. Business process and technology assessment, solution planning, and delivery through end to end project planning and oversight, talent selection/acquisition and project team management.

Colorado Springs, Co, Us

Responsible for development and delivery of the overall product roadmap for a software solutions suite serving IT Service Management professionals. Work with executive committee and Board of Directors to ensure product priorities and deliverables are aligned with business goals toward aggressive growth and customer value. Manage team of product owners who gather business requirements from customers, partners and industry sources to translate them into system requirements used by development teams to enhance and maintain product. Manage team of technical writers responsible for product documentation. Prioritize development team workload. Work with marketing team to support development of marketing strategy and product collateral. Coordinate development of training materials for customer facing roles requiring product expertise. Manage team responsible for product localization and translation for international use.

London, England, Gb

General Manager with overall P&L responsibility for membership association with multiple product lines serving the IT service management and technical support communities. Full oversight of marketing, sales, product development, delivery and service operations. HDI is the world’s largest association for technical service and support professionals, and premier provider of professional development resources including training, certification, conferences, research, services and media.• Double digit annual growth in revenue and profit contribution.• Successfully implemented a revenue focused culture.• Board of Directors member.• Developed multi-year strategic plan to achieve aggressive growth goals.

Provided CTO functions for Enterprise Meeting Solutions; a company developing Business Productivity and Collaboration software. Responsible for product development planning, budgeting, business analysis, and requirements development.

Brookfield, Wisc., Us

Senior leadership of software development, product development, and operations.

Basking Ridge, Nj, Us

M.S., Computer Science

B.S., Electrical Engineering