Craig "Ben" Comfort Email & Phone Number

Jacksonville, Florida

-Specializes in building custom Servers, Workstations, and Networks-Switched and Routed Windows based Networks for homes and offices-Perform design, set-up, maintenance and troubleshooting of Servers, Workstations, Internet Connection Sharing, Data Security, Firewalls, and Web servers.- Perform Instruction to Clients as to New Systems and Upgrades

Advanced skills troubleshooting Hardware, Software, and Account based issues I a large scale multi site Health System--Utilize multiple types of monitoring tools/software to ensure system health of workstations, network, Servers and associated hardware/software.

Monitoring and troubleshooting call center traffic flow between multiple international call centers.

Advanced Skills utilizing Microsoft Access (SQL) and Excel--Troubleshooting Database Issues--Documentation of Client Processes

Advanced Skills utilizing Microsoft Access (SQL) and Excel (VB) for running reports and database management- Assist with Database Administration (SQL/Witness) -Monthly presentations based on all computer-related questions submitted by my co-workers and personal tech support for peers- Form Design, Creation, Alteration and Reporting using the Witness System- Perform Analysis projects to increase Observation Efficiency

Top rated in my department for quality assistance to customers and compliance to schedule; awarded pay for performance on numerous occasions. -Customer Service Skills for incoming calls placed to a major utility-Worked with CALLS, PAL, and Lotus Notes Software-Tech support provided to immediate co-workers.

Bs, Information Systems Security

As, Networking Systems

Activities and Societies: National Technical Honor Society

Associate Of Science; Bachelor Of Science, Computer Networking Systems; Information Systems Security

Currently enrolled and working