Craig Benn Email & Phone Number

• Uploading and updating clients’ passport information for immigration purposes.• Senior Executive Management - prioritise and planning of flight confirmations for executive and senior management as per regulating agreement. • Investigating internet bookings on the iFly system. • Providing technical support and input on the iFly system within the clients domain.• Liaising directly with the IT team regarding new changes of clients’ profiles.• Ensuring the IT team enables the successful integration of employee benefits from SAP to the iFly system.• Adhering to company procedures in alignment with Pilots’ regulating agreement.• Conducting and facilitating the induction of new recruits.• Promoting the company by marketing all routes that is on the SAA network.• Calculating and ticketing SAA rebate fares and bilateral agreements.• Communicating double charges and outstanding authorisations to the Accounts department.• Remaining abreast of current industry markets and standards to be competitive amongst leading Airlines.• Reconciling daily and monthly sales reports.

South Africa

• Recruiting new candidates. • Screening applications and CV’s.• Shortlisting of candidates.• Performing employee interviews and reference checks.• Assisting with UIF maternity applications.• Processing resignations and pensions.

South Africa

• Recruiting new candidates. • Screening applications and CV’s.• Shortlisting of candidates.• Performing employee interviews and reference checks.• Assisting with UIF maternity applications.• Processing resignations and pensions.

South Africa

• Monitoring offline bookings and bookings made via the website. • Investigating and controlling reservations.• Performing high- level diagnostics and technical troubleshooting.• Logging all queries and transactions.• Investigating and monitoring credit card details.• Monitoring all credit authentication forms and checking for forged signatures.• Liaising directly with Banks for the reversal of pre-authorisations.• Assisting customers with problems relating to their software and hardware compatibility. • Contributing to Voyager and special marketing programmes.

South Africa

• Creating client flight reservations. • Creating revenue sales.• Providing exceptional customer service at all times.• Resolving all travel related queries.• Providing first-class support to Travel Agents.• Calculating international, private, and special fares.• Updating fares according to bank rates. • Promoting Voyager in order to increase revenue. • Filing fares and fare rules.• Offering on-the-job-training.• Attending disciplinary hearings if and when required. • Communicating market updates and changes to teams.• Preparing and presenting accurate sales reports to management.

South Africa

South Africa

Human Resource Management

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Diploma In Business Skills

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Diploma In Personal Computers

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Programme In Human Resource Management

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