I am committed to complete customer satisfaction. I believe this accomplishment comes from an ability to obtain a thorough understanding of stakeholder needs and the desire to exceed expectations. As a technology training specialist, I have a passion to provide high-quality learning sessions and enable class participants to become more productive, efficient and creative than they thought possible.A summary of my qualifications include:• Information Technology industry experience in a wide variety of disciplines• Extensive pre-sales, post-sales and customer relations experience in data centre environments• Advanced knowledge in Windows, Mac OS, and z/OS environments• Adult Learning delivery specialist• Management experience for a software training team• MCP, Microsoft Office Certified Professional• Apple Certified Trainer, Master Pro – Logic Pro 9• Proficient in written communications with education in journalism • Five years as volunteer coach in Calgary minor soccer programs