As a software professional distinguished by his user-focused approach and design-minded background, Craig excels in utilising his varied skill set to lead engagement with key stakeholders to conceptualise, design, and implement cutting-edge software and digital technologies.With over 15 years’ experience, primarily within the oil & gas industry, Craig remains driven to support organisations throughout the implementation of innovative and creative solutions to technical challenges. His proficiency ensures clear definition of product strategies and their alignment with business objectives, optimization of roadmaps, and the delivery of solutions to meet market needs, business challenges and user requirements.Craig's track record includes multiple initiatives that enhance the value of SaaS products to increase retention and revenue growth for start-ups, SMEs, and large enterprises. His commitment to improving the customer experience is supported by his ability to implement and drive changes within the teams he collaborates with.Business Analysis // Product Management // Customer Success // User Experience