aseniormanager@gmail.com / 480-540-3596 As DIRECTOR OF CLIENT SUCCESS, my purpose = to influence. My passion = to help change lives. If I fall short... at least I change their paradigms & mindset. #ONOI've led, trained, on-boarded, managed, and developed clients in SaaS, Finance, Hospitality and Manufacturing space. I'm passionate about the "ART" of Hospitality.* CLIENT SUCCESS TRAINING: My parents were school teachers, Teaching is in my DNA. Created and recorded 200+ training LMS videos. Presented 400+ live presentations from 10 to 400 attendees. 500+ webinars in 2020. #clientsuccess* COACHING AND INFLUENCING: My father, a high school coach, said everybody who is coachable can improve! I've flown to 36 markets trained 1,500+ clients from small up to multi-billion dollar enterprise clients. Created communication cadence with to engage 35,000 Realtors, 450 Loan Officers and 400+ Insurance Agents. #influencing* HOSPITALITY MENTALITY: Every human benefits by incorporating the art of hospitality. Learning to search and identify physical, emotional, spiritual needs and wants in people. Then love them enough to fulfill those needs and wants. #hospitality* 12 years of building successful fast paced CLIENT centric teams. Recruiting and coaching up to 35 staff and 450 clients. Catering events from 10 - 1,000 for clients such as Boeing, Pizza Hut, Lear Jet, Cessna, Koch industries and Coleman. #teambuilding #clientcentricFor 12 years served as Director of Client Success and National Corporate Trainer of a SaaS online marketing and lead generation company. I LOVE training and developing humans to achieve more. * Skilled SME / presenting to front line sales teams, legal, compliance and C-suite executives! * Inspiring teams to foster relationships NOT transactions.* Ensuring client success by solving client's pain points.* Expert Speaker and Presenter to influence paradigms and behaviors.* Client advocate: managing customer's wants, needs and goals. * Fiercely passionate about a client success culture of excellence. * Increase profits while caring for people... They are NOT mutually exclusive!!* Primary liaison between the C-suite, mid level managers and front line sales teams. #caring, #clientsuccess, #customersuccess, #honestbusiness, #servantleadershipGallup Strengths: Strategic | Maximizer | Futuristic | Communication | Positivityaseniormanager@gmail.com480-540-3596
Listed skills include Leadership, Presentation Skills, Team Building, Public Speaking, and 28 others.