Craig Bowman

Craig Bowman Email and Phone Number

Operations and Performance Executive @ Dollar Tree Stores
Craig Bowman's Location
Chesapeake, Virginia, United States, United States
Craig Bowman's Contact Details
About Craig Bowman

Designing and implementing learning and talent solutions that drive superior ROI is my passion. As a dynamic, collaborative corporate learning and development executive, I spearhead enterprise wide initiatives that significantly improve human performance, increase productivity and enhance the customer and employee experience. I create and direct programs that rapidly improve sales, profitability and human resource metrics including employee attrition, bench strength, pipeline quality, and internal promotion rates.A trusted advisor, relationship builder and performance improvement champion, I am adept at communicating with and gaining consensus among the executive leadership. I am known as an inspirational partner who creates active learning cultures through top-flight technologies, nuanced change management, and employee-centric talent development programs. I am committed to enhancing all aspects of the employee lifecycle and am an expert at leveraging learning and development technology to improve business and people value. Recognized for:New Employee ExperienceReimagined new hire experience and training curriculum, delivering blended learning programs that accelerated time to full productivity 45% and increased new hire sales 400% in first 30 days.Workplace Learning CultureArchitected full employee lifecycle talent solutions from new leader onboarding to high-potential and development programs that reduced attrition 50% and produced 93% internal promotion rate.Organizational ChangeCreated leadership and management training to align with T-Mobile’s new customer care model, reducing overall costs 13% and boosting Net Promoter Score more than 50%.Learning Technology EcosystemHarnessed best-in-class technologies to empower employees and leaders in a geographically dispersed workforce, delivering learning-centric culture that increased user adoption to 88% and 40% proactive sharingExecutive Strengthso Strategic Planning and Executiono Program Design and Deliveryo Leadership Developmento Blended Learning Strategyo Employee Experience Initiativeso Succession Planningo Talent Managemento Performance Managemento Learning Technology Solutionso Change Management o Performance Improvemento Learning Outcomes and Measureso Team Building and Leadershipo Executive Partnershipso Diversity, Equity and Inclusiono Learning and Developmento Culture TransformationBiography: http://craigbowmanonline.com/

Craig Bowman's Current Company Details
Dollar Tree Stores

Dollar Tree Stores

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Operations and Performance Executive
Craig Bowman Work Experience Details
  • Dollar Tree Stores
    Director, Learning Design And Development
    Dollar Tree Stores Feb 2024 - Present
    Recruited to Dollar Tree to develop and execute a comprehensive, best in class learning strategy to shape the future of learning and development and drive business results, supporting 200,000+ employees, 16,000+ retail locations, 26 distribution centers, and a large headquarters' staff. Launched complete curriculum rebuild and new learning experience for all roles in every retail location within first 6 months in role.
  • Scooter'S Coffee
    Vice President, Learning And Process | Operational Excellence | Innovation
    Scooter'S Coffee Feb 2021 - Feb 2024
    Omaha, Nebraska, Us
    Recruited to Scooter’s Coffee to create and execute a learning and process strategy and roadmap to drive rapid growth, sustained measurable business results, and a consistent employee and customer experience. Designed and implemented complete training and career pathway program for over 12,000 store team members and multi-unit leaders, driving over 58% increase in new store first month sales. Played key role in increasing annual average store sales volume from $473,000 (EOY 2019) to $876,000 (EOY 2022) and growing from 265 to 700 open stores in just over 3 years in role. Improved learning and culture experience through new LMS (Docebo) for more than 200 business units, nationwide reduced tuition university partnership for employees and family members, and entrepreneur (franchise owner) training framework and programs.
  • Scooter'S Coffee
    Senior Director, Franchise Training
    Scooter'S Coffee Aug 2020 - Feb 2021
    Omaha, Nebraska, Us
  • Wireless Advocates
    Director, Learning And Development │ Talent Development │ Employee Pipeline Improvement
    Wireless Advocates Dec 2017 - Aug 2020
    Seattle, Washington, Us
    Recruited into Wireless Advocates & Car Toys to build and lead first formal learning and development function to drive business results through training, and support rapid corporate growth for Wireless Advocates. Quickly took charge of learning and development for Car Toys. Direct budget and team. Selected contributions include: Reimagined and delivered new hire experience that accelerated ramp time to productivity 45%, increased new hire sales 400% in first 30 days, and dropped six-month turnover 20%.
  • T-Mobile
    Senior Manager, Leadership Development | Learning Division Design | Culture Transformation
    T-Mobile Oct 2014 - Dec 2017
    Bellevue, Wa, Us
    Hired to develop and lead corporate learning division supporting 17 T-Mobile and 25 global partner call centers with 20,000 associates. Directed team, budget and L&D technology transformation serving a geographically dispersed workforce, shifting perception to a true business partner from compliance-only. Selected contributions included: Established onboarding, high-potential, and front-line associate programs that produced 93% internal promotion rate and reduced attrition from 76% to 26%. Played key role in transforming division’s customer care with Team of Experts model that generated 13% reduction in overall cost to serve, 50% boost in Net Promoter Score, and all-time low customer churn rate. Led team to earn multiple accolades, including CLO LearningElite Bronze and third place in CUBIC’s Learning Organization of the Year.
  • Psesd
    Director, Learning And Leadership │ Large-Scale Program Management │ Performance Improvement
    Psesd May 2007 - Oct 2014
    Renton, Washington, Us
    Recruited to lead high-profile, large-scale initiatives that drove performance results, transforming organization’s impact on the delivery of public education across 40% of Washington state. Directed profit center offering customized training and performance improvement programs. Assembled and led team charged with designing blended learning opportunities. Oversaw learning technology tool and LMS evaluation, installation, and administration. Selected contributions included: led $7M, four-year Microsoft-funded initiative that increased instructional practice performance 27%, achieving 21% higher than statewide average and improving student performance. Won 2008 Focus Your Vision Award for program excellence.
  • Safeco Insurance, Member Of Liberty Mutual Group
    Instructional Designer, Sales And Distribution │ Training Development │ Addie Methodologies
    Safeco Insurance, Member Of Liberty Mutual Group Mar 2006 - Apr 2007
    Boston, Ma, Us
    Provided instructional design and training development for $6B sales team. Applied adult learning principles and ADDIE methodologies. Partnered with business stakeholders and field leaders. Improved sales performance. Developed e-learning, virtual, and classroom training for nationwide delivery on time and within budget. Participated in overhaul of instructional design process to enhance department structure and workflow.
  • Psesd
    Consultant, Learning And Development │ L&D Program Creation And Management │ Strategic Planning
    Psesd Aug 2001 - Feb 2006
    Renton, Washington, Us
    Developed and managed training programs generating $400K+ in revenue. Guided 70+ leadership teams to create and execute strategic improvement plans incorporating key performance indicators. Facilitated strategic planning process to develop three- to five-year roadmaps.

Craig Bowman Skills

Instructional Design E Learning Training Program Management Blended Learning Needs Analysis Leadership Development Leadership Addie Workshop Facilitation Curriculum Design Instructional Technology Learning Management Systems Public Speaking Technology Integration Educational Leadership Lectora Staff Development Adult Education Employee Training Learning Management Captivate Instructor Led Training Training Delivery Curriculum Development Technical Writing Sharepoint Educational Technology Strategy Camtasia Classroom Grant Writing Teaching Team Building Management Distance Learning Moodle Coaching Change Management Project Management Program Development Organizational Development

Craig Bowman Education Details

  • Bethany University
    Bethany University
    Education
  • Bethany University
    Bethany University
    Bachelor Of Arts - Ba
  • Sacramento City College
    Sacramento City College
    Science And Engineering; Languages And Literature

Frequently Asked Questions about Craig Bowman

What company does Craig Bowman work for?

Craig Bowman works for Dollar Tree Stores

What is Craig Bowman's role at the current company?

Craig Bowman's current role is Operations and Performance Executive.

What is Craig Bowman's email address?

Craig Bowman's email address is cb****@****tes.com

What is Craig Bowman's direct phone number?

Craig Bowman's direct phone number is +142538*****

What schools did Craig Bowman attend?

Craig Bowman attended Bethany University, Bethany University, Sacramento City College.

What skills is Craig Bowman known for?

Craig Bowman has skills like Instructional Design, E Learning, Training, Program Management, Blended Learning, Needs Analysis, Leadership Development, Leadership, Addie, Workshop Facilitation, Curriculum Design, Instructional Technology.

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