In June 2016, i sat down with a group of friends over some lunch and the topic of running our own detailing business was talked about. around a week later, we had sorted the paperwork out and everything was setup. On July 5th 2016 we officially opened for business. My work includes: - Managing Invoices- Overseeing the operations/Management of staff- Marketing- Creating Risk Assessments & H&S Documents- Stock management- Client Booking management- Brand Development - Website, Social Media, Local Shows etc...

Assisting with the leadership of the IDA. Currently Serving as the 2024 President-Elect with the role of Chapter Development Committee Liaison.

Leading the UK chapter board as part of a voluntary role. - Keeping Members Supported- Driving Growth through the Chapter- Liaising with the Global Board & Committees

Part of my dual role is leading the IT Service Management for our Healthcare account. In this role i am responsible for Incident, Change, Problem & Request management. This is all run through a platform called OPAS which is a BMC Remedy based application.Within my day to day tasks i undertake the following activities:- ITSM Application Administration- Change Manager- Continuous Improvement- Monthly SLA Metric reporting - Aging Ticket Reports- Customer Operational Meetings- Customer Change Advisory Board Meetings- Process Creation/Management- Major Incident Management - SharePoint Administration & Management- Vendor Contact Management- Resolver Group Management - Deskside support & Third Line Support- Customer Escalations & complaints- Project Management - Most Recently a hardware refresh of over 1000+ Devices.

My Job title is a Technical Services Analyst although i have a dual role which includes the Service management elements above. I work on a service desk dealing with incident and requests from a number of customer accounts. Most of the customer contact is done via phone and email. All our Incidents for all our customer accounts are measured by a SLA'sSome of the tasks i undertake in my role are as follows:- Active Directory Administration - Microsoft Office 365 Administration & Support- Asset Management- Software & Hardware SupportAs part of an improvement initiative i was given the opportunity to have more responsibility for the team in February 2014. As part of this role i undertake the following activities;- Ensuring customer SLA's are met- Process documenting and review- Conduct continuous improvement reviews- Ensure quality improvement is addressed - Ensuring team rota's are in place (late Shifts, lunches)- Agent Call Flow Administration- Agent Workload Review & Management- Avaya CMS Reporting- Holidays & Sickness Administration

Part of my dual role is leading the IT Service Management for our Healthcare account. In this role i am responsible for Incident, Change, Problem & Request management. This is all run through a platform called OPAS which is a BMC Remedy based application.Within my day to day tasks i undertake the following activities:- ITSM Application Administration- Change Manager- Continuous Improvement- Monthly SLA Metric reporting - Aging Ticket Reports- Customer Operational Meetings- Customer Change Advisory Board Meetings- Process Creation/Management- Major Incident Management - SharePoint Administration & Management- Vendor Contact Management- Resolver Group Management - Deskside support & Third Line Support- Customer Escalations & complaints- Project Management - Most Recently a hardware refresh of over 1000+ Devices.

My Job title is a Technical Services Analyst although i have a dual role which includes the Service management elements above. I work on a service desk dealing with incident and requests from a number of customer accounts. Most of the customer contact is done via phone and email. All our Incidents for all our customer accounts are measured by a SLA'sSome of the tasks i undertake in my role are as follows:- Active Directory Administration - Microsoft Office 365 Administration & Support- Asset Management- Software & Hardware SupportAs part of an improvement initiative i was given the opportunity to have more responsibility for the team in February 2014. As part of this role i undertake the following activities;- Ensuring customer SLA's are met- Process documenting and review- Conduct continuous improvement reviews- Ensure quality improvement is addressed - Ensuring team rota's are in place (late Shifts, lunches)- Agent Call Flow Administration- Agent Workload Review & Management- Avaya CMS Reporting- Holidays & Sickness Administration

Following on from my work experience i was asked to an Interview for Dell. I took the opportunity and embraced it.Within my role as a Technical Services Anayalst i provided technical support on hardware & software to staff and students, at schools under the DCC Managed Services Account. This included:- Active Directory Administration- Hardware Support- Audio Visual Support- Asset Management- Software support- Device Deployment- Project planningDuring this role the Schools we supported moved onto a fully managed service and i was involved on site as part of the device build and deployment.

As a method for gaining work experience i completed a 6 week stretch as a network technician at Netherthorpe School. This involved: - Technical Support to both Staff & Students- Network Administration- Active Directory Administration