Craig Brown Email & Phone Number

Stoke-on-Trent, England, United Kingdom

Stoke-on-Trent, United Kingdom

Managing, coaching and developing a team of Production Database Administrators.

Stoke-on-Trent, United Kingdom

Escalation point, support and mentor to Production Database Administrators.

Stoke-on-Trent, United Kingdom

• A fast-paced and challenging role where there are always problems to solve. This role involves:
• SQL Server 2005 / 2008 R2 / 2014 Administration
• Dealing with a large multi-site production estate of 100+ servers serving 11 million customers with a typical SQL TPM rate of around 2,000,000 in a 24 hour operation, including callout.
• Heavily customised transactional, multi-hop and ETL based replication.
• T-SQL (stored procedures etc).
• SQL Trace

Stoke-on-Trent, United Kingdom

Support Development and UAT SQL server environments.SQL Server 2005 / 2008 R2 administation.QA and Performance Testing of T-SQL code

Coleshill

• This interesting and varied role always kept me on my toes and I thoroughly enjoyed it. My only reason for leaving was a desire to specialise. Highlights from this role:
• SQL DBA. Completed several data migration projects, where I personally designed, transformed and migrated data from disparate systems. Data cleansing/moulding projects and general database administration.
• VB / SQL Programmer. Designed & written a bespoke contract management / Timesheet system which have evolved over several years (VB/SQL) used by all sales and administration staff. Also written various bespoke tools.
• Bespoke Reporting Expertise. Designed & written extensive bespoke reporting solutions in VB/SQL.
• IT Manager. Managed a small team of IT/Administration staff; trained mentored technical and non-technical staff.Networking / Security Skills
• Windows Servers. 10 years of supporting Windows servers and 8 years of being personally responsible for their upkeep and operation.

Coleshill

Supporting the Techincal Services Manager and assisting with the majority of items listed under the TSM role above.

Telford

I spent a lot of time in the workshop helping the engineers and was spending less and less time on the helpdesk so I was promoted into the field. This role involved fixing PC hardware, Printers, Network Cabling and support for POS systems / VAX for various customers and travel to customer sites.

Telford

My first IT role. I decided to switch industries as I had always had a passion for IT but never tried doing it as a job. This was the time to take a pay cut and make the switch to a new career.This role involved providing telephone support to clients and booking appointments with field engineers.

Walsall

Supervised a team of Breakdown Patrol Dispatchers, liased with Managers from other departments, patrols, garages etc to help provide a quality service to the RAC members. Performed rostering and support to various areas of the business.

Walsall

Supervised a team of Breakdown Call Centre Operators, shift rostering, 121s, and as an escalation point for customer issues.

Waslall

Controlled an area of the country managing Patrol and Garage resources to ensure timely service to customers in an efficient manner.

Walsall

1st line of contact for the customer. Taking details of breakdowns, providing reassurance and updates to customers waiting for service and providing advice.