Craig Whyte Email & Phone Number

Rivière-Du-Loup Regional County Municipality, Quebec, Canada

Providing 24/7 customer support for clients and ensuring fast first response resolutions; maintenance and management of Manufacturing Execution Systems (MES) and Enterprise Resource Planning (ERP) Systems and ensuring optimal system performance and maximizing uptime. - Addressing and resolving SQL-related challenges, including database connectivity problems and query optimization.- Generating and delivering monthly reports to stakeholders, which encompasses system monitoring and performance metrics.- Establishing and executing an internal knowledge base and documentation system.- Developing and utilizing AI tools to enhance troubleshooting efficiency and automate routine requests.

Drummondville, Quebec, Canada

Communicate with clients: Helping and guiding the clients, as well as performing onsite deployments. Integrated various software: ERP, CRM et Helpdesk and validated and approved invoices on a weekly basis. - Create and schedule deployments with the support team and external technicians. - Participated in and drove first rate internal IT projects.

Drummondville, Quebec, Canada

Supervised the operations of three departments (External support, Field Service Technicians, and Logistic coordination. Create, plan, and execute work orders; confirm the satisfaction of clients and find a way to meet needs and validate that the products have been installed properly and are in operation. - Confirm the performance of servers and network both internally and client side; optimize network and servers to meet client’s needs and drive exceptional satisfaction and retention (continued/repeat business). - Identify training needs, improve the flow of information to develop staff autonomy while promoting team spirit. - Personnel management (27 employees: evaluation, discipline, training, etc.) presentation and monitoring of the budget. - Development and improve an effective methodology for monitoring work orders; preparation of KPI reports for production monitoring. Customer Complaint Analysis: Assessment, Optimization and Problem Solving. - Monitor objectives in accordance with the budgets of the various departments; advise and guide the client in highly customized needs development.

Drummondville, Quebec, Canada

Personnel management (7 employees: evaluation, discipline, training, etc.). Write planned work orders for external IT support. Verify that all requirements are included on work orders. - Analyze the work to be done; prepare and configure necessary hardware and software and create and follow procedures. Plan the deployment of personnel. - Provide support to deployed personnel; follow-up of customer satisfaction. - Responsible for staff training; fostered competence, morale and retention of top talent.

Drummondville, Quebec, Canada

Personnel management (12 employees: evaluation, discipline, training, etc.); verify that the external support team follows predefined operating rules and procedures and apply disciplinary measures as necessary.

Drummondville, Quebec, Canada

The role involves offering first-level support to clients by handling customer calls and managing incoming emails. It requires quickly analyzing issues and providing effective solutions, acting as the first responder to diagnose and resolve customer concerns.

Montreal, Quebec, Canada

Video game QA tester making sure games work properly by finding and reporting problems like bugs and glitches.- Playing different parts of the game to check if everything is running smoothly, including the gameplay, graphics, sound, and how easy it is to use. - Verifying if the game works on different devices and give suggestions to the game developers to help make it better before it comes out. - Check if any fixes have been made correctly by testing those parts again.

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Arnprior, Ontario, Canada