I am a strategic thinker with a passion for improving organisational performance, sustainability and wellbeing. I have extensive experience working with senior business leaders and technology teams to deliver business technology strategies, enterprise business solutions and operational services that transform customer experience, staff engagement and operational performance.I excel in creating and leading strategy, program development, architecture, strategic sourcing and governance functions within complex environments that work in partnership with business and vendors to deliver sustained value.Fuelled by my passion for creating value for others, I design service digitisation and systems modernisation programs that increase digital uptake and customer satisfaction, remediate critical service risks, and establish solutions that are robust, scalable and sustainable.My innovative and commercially focused approach allows me to transform traditional ICT through the adoption of ‘cloud’ and agile program design and delivery. This has proven critical in empowering staff to respond rapidly to customer needs, reducing operational costs, and attracting increased investment in ICT enabled business transformation.Through my unrelenting focus on service quality and performance I foster cultures where governance and assurance are not only understood but actively embraced. Moreover, by embedding assurance processes and controls within organisational structures and job design I ensure compliance obligations are met, and organisational risk and security threats are mitigated.I have an open and inclusive leadership style, and establish work structures, processes and team behaviours that draw diverse stakeholders together to resolve common problems collaboratively and respectfully.
Listed skills include Strategy Development, Policy Analysis, Investment Management, Program Development, and 18 others.