Craig Caulfield Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Responsible for the design, configuration, delivery, and provisioning of VSAT, voice, and data services within the Americas region for the Energy vertical. Responsible for configuration of TDMA, SCPC, AVSAT and ASYM SCPC satellite networks, Video Streaming, Voice, Riverbed Steelhead WAN acceleration, Web Content Filtering and Vessel Tracking. Responsible for the configuration of customer backhauls and routing of the customer's MPLS network across the global BGP network infrastructure. Responsible for regional escalations of any issue pertaining to services delivered within the region as well as providing regional end-to-end subject matter expert support for both escalations and customer support.

Houston, Texas Area

-Leading a team of support engineers to drive timely resolutions of customer network issues.-Technical escalation point for the NOC.-Provide and manage training for the team.-Responsible for customer interaction and resoution of all incidents

-Taking escalations as well as being the first level technician to work complex network issues. -Implemented moves, add's, and changes upon customer request.

Supported 4 major contracts. Monitored and supporting several large networks with the largest consisting of 8000 devices. Utilized HP OpenView and Vantive ticketing system to monitor and meet strict SLA’s to keep network up time to 99.95% Used several WAN technologies, including MPLS, ATM, Frame relay, and ISDN. Utilized excellent customer service informing end user, corporate and contracting agencies are well informed of outages and next step procedures. Workied with major telephone companies to repair and monitor WAN circuits. Utilized several WAN troubleshooting methodologies to ensure fast as possible restoration of critical network equipment.

Fulfilled lead Technician position directing/training 3 junior employees.Managed 18 Windows 2003 Servers, locally and remotely, running on Dell 2900 platforms using Active Directory, Veritas backups, software installation, hardware/software maintenance, printers, and all user data.Administered desktop systems hardware and XP and Vista operating systems for over 700 desktop computers as well as 200 laptop computers using Active Directory, Windows server Remote Assistance, Remote Installation Service, and vender specific diagnostic software. Served customer support for over 1200 users using Active Directory and Remedy ticketing system with email alerts.Troubleshot/repaired Microsoft applications including MS Word, Excel, Exchange, Project, Power Point, Visio, and system networking issues. Built a terminal server for users to have remote access to and remote sites to connect via remote desktop over the WAN Administered the Local Area Network, Paging and Telephone PBX systems, including design, programming, documenting installation, maintenance and monitoring at 12 campuses, and 8 ships.Monitored network operations and health using Cisco Network assistant and 3com Network supervisor ensuring all links, ports and load balancing were operating at an acceptable transmission rate.Led implementation of Cisco switches on central office LAN, including IOS upgrades, and full CLI programming. Performed monitoring and troubleshooting on T1's, PRI, ISDN, legacy and Rescue 21 radio circuits ensuring that all communication circuits stay in service at 12 campuses spread over the western coast of Florida.Project coordinator for new and retrofit cable plant infrastructure, including design, installation and testing of all Telecommunications room, fiber backbones, copper tie cables and horizontal cabling.Supported 4 Video Tele Conference units spanning two locations using ISDN circuits.

Maintained a very strict crypto schedule for the entire team.Troubleshot all satellite communication outages.Managed and maintained all communications equipment onboard Cutter Dallas including programming, patching and correct encryption methods.Classified Materials Custodian: Coordinated the storage, destruction and handling of all classified material onboard the ship.Drafted, sorted and trained command staff of classified messaging.Improved encryption key system, totally eliminating the incidents that were previously encountered by personnel.Conducted training for all personnel including safe lock combination changes, troubleshooting key circuits, and various schedules.

Bachelor'S Degree Information And Network Technologies, Major In Network Management

Education record

Integrated Systems Management C School Windows server 2003: server builds, active directory, remote installation service, remote desktop.