Craig Coffin Email & Phone Number

Responsible for improving customer service via better communication, on a weekly and monthly basis.Provide Customers with advice, feedback and environmental educationImprove logistics by rising productivity yet not losing quality or satisfactionCreate work schedules each week for staff membersCoordinate communication between team members and.

Pensacola, Florida Area

• The Hiller Companies is a subsidiary of the Pon Holdings B.V. family.
• Manage service department that services all Siemens model fire alarm systems (System3, MXL, XLS, Cerberus PRO, Cerberus Voice).
• Drive customer satisfaction by providing great customer service and communicating effectively with each customer.
• Supervise and coach a team of engineers to ensure work is performed efficiently and within company safety standards.
• Generate quotes for service work on many types of… Show more The Hiller Companies is a subsidiary of the Pon Holdings B.V. family.
• Generate quotes for service work on many types of fire alarm systems (Siemens, Honeywell, EST, FireLite, and Simplex).

Pensacola, Florida

• Represents the company for the sale of machinery to walk-in customers
• Field all sales calls and provide an accurate quote in a timely manner
• Maintains current product knowledge on features and benefits of all equipment potentially saleable by the dealership, with an emphasis on tractors, implements & attachments as well as Turf products.
• Monitors competitive activity/products and timely communicates to management, accordingly.
• Maintain a retail-selling emphasis (understand… Show more
• Maintain a retail-selling emphasis (understand task-oriented questions to ask, validates customer requirements, proposes solution, offers demonstration and moves to close the entire sale)

Nashville, Tennessee

• Lead, plan, and execute more than 20 sporting clay fundraiser shoots per year across the United States.
• Ensure sporting clays tour achieves over $1 million in income each year.
• Provide comprehensive analysis and reporting on all events for feedback to senior management
• Coordinate booking of flights, hotels, and car rental for all employees assisting with shoot tour fundraiser events.
• Manage a staff of 2-10 at event site to achieve day of event sales goals, flawless… Show more
• Manage a staff of 2-10 at event site to achieve day of event sales goals, flawless participant experience, excellent record keeping of funds collected as well as manage the registration process of participants.

Nashville, TN

• Designing and implimenting a strategic sales plan that expands the company's customer base and ensure its strong presence
• Handle all incoming rental request and follow up in a timely manner.
• Present sales, revenue and expense reports and realistic forecasts to the Owner/President. Pitch add-on packages for customers trips in a way that intrigues them to purchase.
• Manage the staff on a daily basis to ensure fleet was in top notch condition.
• Present walk up customers with… Show more
• Present walk up customers with the best rental package for their ideal family vacation. Show less

• Pull and read sales reports to reach each department's goals and find places for improvement.
• Interview potitial candidates for open retail positions.
• Train and lead all new employees to ensure company standards are present from first day of employment.
• Make management decisions, perform all management duties and day to day store operations in cooperation with and in the absence of the Store Manager.
• Validate schedules for the assigned department(s) and monitor payroll on… Show more
• Validate schedules for the assigned department(s) and monitor payroll on a daily basis to ensure payroll plans are met, including scheduling associates to complete non-selling activities as needed.

I coordinated with over 90 community clubs to reserve meeting/event/party space. The clubs I worked with ranged from fitness groups to board game groups to veteran’s groups. I generated the activities department budget for 2012 season to be approved by Board of Directors. The budget was $30,000. From this $30,000 I was able to budget on-going upkeep of.

Site Coordinator for groups visiting Pathfinder Outdoor Education. Facilitate adult and youth groups through challenge course, high ropes and outdoor education classes to reach the groups desired goals.