Craig Coffin Email & Phone Number

Responsible for improving customer service via better communication, on a weekly and monthly basis.Provide Customers with advice, feedback and environmental educationImprove logistics by rising productivity yet not losing quality or satisfactionCreate work schedules each week for staff membersCoordinate communication between team members and customersConduct interviews of potential new employees, hire and train new employees once on boardInterface with potential… Show more Responsible for improving customer service via better communication, on a weekly and monthly basis.Provide Customers with advice, feedback and environmental educationImprove logistics by rising productivity yet not losing quality or satisfactionCreate work schedules each week for staff membersCoordinate communication between team members and customersConduct interviews of potential new employees, hire and train new employees once on boardInterface with potential customers to provide a quote for service either face to face or via video callResearch and implement new CRM systemHold weekly staff meetings, providing updates on customer requests, hearing employees concerns and ensure team morale highIntegrate customer portfolios into new CRM systemSchedule visits for customers with best planned route to eliminate down time and improve efficiency Show less

Pensacola, Florida Area

The Hiller Companies is a subsidiary of the Pon Holdings B.V. family.• Manage service department that services all Siemens model fire alarm systems (System3, MXL, XLS, Cerberus PRO, Cerberus Voice).• Drive customer satisfaction by providing great customer service and communicating effectively with each customer.• Supervise and coach a team of engineers to ensure work is performed efficiently and within company safety standards.• Generate quotes for service work on many types of… Show more The Hiller Companies is a subsidiary of the Pon Holdings B.V. family.• Manage service department that services all Siemens model fire alarm systems (System3, MXL, XLS, Cerberus PRO, Cerberus Voice).• Drive customer satisfaction by providing great customer service and communicating effectively with each customer.• Supervise and coach a team of engineers to ensure work is performed efficiently and within company safety standards.• Generate quotes for service work on many types of fire alarm systems (Siemens, Honeywell, EST, FireLite, and Simplex).• Assist our Finance department in controlling our logistics budget.• Generate $75,000+ in service work each month to contribute to branch performance.• Ensure contracts with national accounts are upheld and scope of work is completed by deadline• Collaborate with Sales Reps and Account Managers to schedule service work, system installs and annual inspections.• Manage the logistics administration process in order to support the operational process optimally and manage the process in order to meet the requirements of the United States Fire Administration.• Member of the hiring team and onboarding of new employees to ensure the new employee is prepared and ready to perform at company standards. Show less

Pensacola, Florida

● Represents the company for the sale of machinery to walk-in customers● Field all sales calls and provide an accurate quote in a timely manner● Maintains current product knowledge on features and benefits of all equipment potentially saleable by the dealership, with an emphasis on tractors, implements & attachments as well as Turf products.● Monitors competitive activity/products and timely communicates to management, accordingly.● Maintain a retail-selling emphasis (understand… Show more ● Represents the company for the sale of machinery to walk-in customers● Field all sales calls and provide an accurate quote in a timely manner● Maintains current product knowledge on features and benefits of all equipment potentially saleable by the dealership, with an emphasis on tractors, implements & attachments as well as Turf products.● Monitors competitive activity/products and timely communicates to management, accordingly.● Maintain a retail-selling emphasis (understand task-oriented questions to ask, validates customer requirements, proposes solution, offers demonstration and moves to close the entire sale)● Maintains all customer information for sales management as well as follows a defined sales process● Assists with the preparation and execution of customer events● Conducts new equipment demonstrations● Monitors trends in customer’s business activities and timely communicates to management● Maintains current knowledge of financing options to assist customers with securing the purchase of new and used goods Show less

Nashville, Tennessee

• Lead, plan, and execute more than 20 sporting clay fundraiser shoots per year across the United States.• Ensure sporting clays tour achieves over $1 million in income each year.• Provide comprehensive analysis and reporting on all events for feedback to senior management • Coordinate booking of flights, hotels, and car rental for all employees assisting with shoot tour fundraiser events.• Manage a staff of 2-10 at event site to achieve day of event sales goals, flawless… Show more • Lead, plan, and execute more than 20 sporting clay fundraiser shoots per year across the United States.• Ensure sporting clays tour achieves over $1 million in income each year.• Provide comprehensive analysis and reporting on all events for feedback to senior management • Coordinate booking of flights, hotels, and car rental for all employees assisting with shoot tour fundraiser events.• Manage a staff of 2-10 at event site to achieve day of event sales goals, flawless participant experience, excellent record keeping of funds collected as well as manage the registration process of participants.• Supervise and coordinate the company’s attendance at 5-8 major conventions each year by reserving booth space with host and communicating our companies needs for a seamless set up process.• Manage all shipping and receiving of event materials at office and at location of conference. Track all cost of shipping of materials to publish in post-event report for senior management. • Budget each event I attend to maintain and achieve margin goals for the events department. • Manage a staff of 5 during forecasting and planning meetings in the office for upcoming events.• Execute the events department budget to ensure organization has financial success by meeting goals set during previous year budget planning.• Collect the necessary documentation and obtain required approvals to organize events. Entering timely applications into appropriate databases. Show less

Nashville, Tn

• Designing and implimenting a strategic sales plan that expands the company's customer base and ensure its strong presence• Handle all incoming rental request and follow up in a timely manner.• Present sales, revenue and expense reports and realistic forecasts to the Owner/President. Pitch add-on packages for customers trips in a way that intrigues them to purchase.• Manage the staff on a daily basis to ensure fleet was in top notch condition.• Present walk up customers with… Show more • Designing and implimenting a strategic sales plan that expands the company's customer base and ensure its strong presence• Handle all incoming rental request and follow up in a timely manner.• Present sales, revenue and expense reports and realistic forecasts to the Owner/President. Pitch add-on packages for customers trips in a way that intrigues them to purchase.• Manage the staff on a daily basis to ensure fleet was in top notch condition.• Present walk up customers with the best rental package for their ideal family vacation. Show less

• Pull and read sales reports to reach each department's goals and find places for improvement. • Interview potitial candidates for open retail positions.• Train and lead all new employees to ensure company standards are present from first day of employment.• Make management decisions, perform all management duties and day to day store operations in cooperation with and in the absence of the Store Manager.• Validate schedules for the assigned department(s) and monitor payroll on… Show more • Pull and read sales reports to reach each department's goals and find places for improvement. • Interview potitial candidates for open retail positions.• Train and lead all new employees to ensure company standards are present from first day of employment.• Make management decisions, perform all management duties and day to day store operations in cooperation with and in the absence of the Store Manager.• Validate schedules for the assigned department(s) and monitor payroll on a daily basis to ensure payroll plans are met, including scheduling associates to complete non-selling activities as needed.• Uphold Dick's Sporting Goods standards for merchandise presentation and stockroom organization. Show less

I coordinated with over 90 community clubs to reserve meeting/event/party space. The clubs I worked with ranged from fitness groups to board game groups to veteran’s groups. I generated the activities department budget for 2012 season to be approved by Board of Directors. The budget was $30,000. From this $30,000 I was able to budget on-going upkeep of pool furniture and softball field maintenance equipment. Included in this budget was also adding new equipment, such as brooms and squeegees… Show more I coordinated with over 90 community clubs to reserve meeting/event/party space. The clubs I worked with ranged from fitness groups to board game groups to veteran’s groups. I generated the activities department budget for 2012 season to be approved by Board of Directors. The budget was $30,000. From this $30,000 I was able to budget on-going upkeep of pool furniture and softball field maintenance equipment. Included in this budget was also adding new equipment, such as brooms and squeegees for the tennis courts. From this budget I was able to upkeep all fitness room equipment including quarterly maintenance plan on treadmills, ellipticals, stationary bikes as well purchase any new free weights needed. I was sole manager of a community wide CRM that hosted all room rental reservations. I managed over 1000 reservations in this system. I managed the maintenance staff to ensure grounds were up to standard as well as with vendors to keep facilities in working condition. I co-planned golf events with golf pros. I booked outside events and entertainment to generate income for Activities department. I coordinated 4th of July/Memorial Day and other holiday parties for entire 1400 home community. I advertised event details on inter community TV channel. Show less

Site Coordinator for groups visiting Pathfinder Outdoor Education. Facilitate adult and youth groups through challenge course, high ropes and outdoor education classes to reach the groups desired goals.