GPA: 3.72/4.0Magna Cum Laude, Dean's List

Helping customers solve problems with their computers. Using ServiceNow to create tickets.-Customer Service

- Developed Android applications using Android Studio in Kotlin and Java to be released to customers weekly- Expanded and enhanced the Wayfair and Joss & Main Android applications in an Agile Team environment- Created several versatile UI components utilizing Android Data Binding and implemented them into various integral pages in order to make them modular and simple to tweak- Collaborated with designers and engineers to completely overhaul every crucial page on the application and establish a more fluid and personalized customer experience- Built complex pages utilizing VIPER design pattern and Dagger to display product and program info to the user - Added JUnit Tests to thoroughly test all implemented code and ensure a reliable user experience- Assisted new hires as a mentor, showing them the code base and bringing them up to speed- Optimized loading times on pages by replacing Retrofit calls with GraphQL requests and altering legacy code- Added deep linking support to pages to allow users to navigate to those pages from outside the app- Resolved critical bugs that blocked the weekly app release to ensure a stable application- Identified the source of bugs and resolved them or delegated tickets to the proper teams

Help serve customers sandwiches. Customer Service. Time management.

-Developed software in C# using the Specflow library to automatetesting process for Software QA team-Maintained and improved Automation Software as business needs evolved in a Scrum Team-Used an Agile Scrum Software Development Process to manage our project-Fixed a softwareissue that caused tests to fail with timeout issues while accessing aSQL database by adding a parameter to increase the amount of time the software had before a timeout while accessing the database-Utilized Excel and MS- SQL to compare discrepancies in natural disaster losses from a newer company product to an older one and then investigated and logged the cause for any differences found-Tracked and logged software bugs in ClearQuest for the Software Development team-Debugged a Python Script that used Pandas library to analyze natural disaster losses from an Excel sheet-Modified C# code that ran Python scripts to display the correct error message when the script failed -Wrote C# with Specflow library to automate process of running natural disaster losses in company product-Used HTML Agility Pack to scrape an HTML document with test results and convert to a different format-Created a test plan to test a new Excel addon from the company and then reported any issues found-Tested monthly security updates for primary company product before release with Automation software

Helped design websites for the sports teams for Masconomet High School.