Craig Cooper Email & Phone Number

Waikato & Bay Of Plenty, New Zealand

I have overall responsibility and operational performance of the Waikato & Bay of Plenty regions. I am responsible for managing branch teams and ensuring that revenue and growth targets are met for both the supply and installation sides of the business.I oversee all financial aspects of each region, including Profit and loss performance, P & L reporting & commentary, budgets, workflow, forward work monthly financial targets, variations, payment claims, addressing disputes, wages, and gross margins on jobs and overall profitability of each region.I create and execute regional strategies that align with the company's overall business objectives and every changing market conditions.I ensure health and safety expectations are adhered to on-site with accidents or close calls reported. I work closely with the operations team providing opportunities for growth, development and team skill development and support and provide a healthy and constructive work environment. I work closely with my team to develop and implement sales and marketing initiatives to help us achieve each branch's revenue goals. This involves identifying our customers' changing needs and growth opportunities, targeting new customers, building relationships with existing customers, and ensuring our team provides exceptional service.Another important aspect of my role is managing team performance. Setting goals, KPIs, and objectives for each team member and providing regular feedback and coaching to help them improve their performance.I also work closely with HR to recruit and onboard new team members and develop internal branch training programs to help our employees develop their skills and advance within the company.

Hamilton, Waikato, New Zealand

The role includes:Manage the residential and commercial accounts to optimise sales and returns and provide a high level of customer service through the creation and implementation of effective sales and marketing plans, strategies and budgets.Key Account Management of major fabricators and builders.Ensure the safe and efficient operation of the glazing department, including quality, productivity, equipment maintenance, cost management and on time delivery of product to the customer, without risk to employees, environment, equipment, customer or third-party property.To lead the office, sales, warehouse and glazing team to meet VGLP's financial targets, performance objectives and management expectations, whilst complying with company policies, standards and proceduresDevelop and maintain a high performance, team-based culture within the Branch and glazing teams.Ensure all employees are aware of safety, quality, performance, business and related issues through internal communications meetings.Quality management procedures and employee development programs are implemented throughout the department.Develop and implement action plans to reduce or eliminate waste.

Hamilton, Waikato, New Zealand

General Manager in a competitive interior construction company. I have overall responsibility for several construction sites in the Waikato district. The company’s Site Managers, Quantity Surveyors, Office administrators and Contractors report to me daily.The role included:• Answering to the Board of Directors (monthly) with financial accountability and health and safety reporting, updating on employee issues and risk analysis of various issues that arise.• Overseeing all financial aspects of the business and jobs – including (but not limited to):Profit and loss, balance sheet, cash flow, budgets, workflow, monthly financial targets,pricing variations, payment claims, addressing disputes, wages, GST and PAYE, margins on jobs.• Oversee the tender process with the Quantity Surveyors ensuring successful tenders for future work. • Budget management and supplier contract facilitation.• Ensure health and safety expectations are adhered to on-site with accidents or close calls reported.• Working with the operations team providing opportunities for growth, skill development and support. Provide a healthy and constructive work environment.The position has been challenging and dynamic, fast-paced and high-stress. I have applied my time management skills, leadership qualities, calm demeanour, financial knowledge, and professionalism where decisions must be made quickly and regularly throughout a working day. I managed numerous sites simultaneously, along with their budgets, supplier controls and staffing levels.

Waikato, New Zealand

I help small business owners improve their business efficiency, stimulate growth and create business strategies for long term success.I specialise in business improvement through executive management support and training, providing the skills and knowledge to move your business forward, both in profitability and sustainability. I am passionate about business and enjoy meeting business owners with the intention of sharing my knowledge and experiences to help grow and energise a business no matter where they are in that process.I have vast business management expertise gained from hands on experience firstly as a franchisee business owner, and then later working within the franchise head office helping new franchisees. From my own experiences through the ups and downs of business ownership, I understand the various demands business owners face from financial through to staffing, productivity, cashflow and work/life balance being so important.My strengths where he can help you are (but not limited to):· Strategic Planning· Business strategy· Sales, Marketing & Branding· Systems and processes· Web development· IT Infrastructure· Business performance and efficiency· Manufacturing industries· Leadership and change management· Project management· FranchisingI pride myself on being a creative thinker and enjoy a challenge while understanding that your business is one of the biggest financial and emotional investments you can make so treat you and your business with respect, integrity, and complete confidentiality. I wholeheartedly believe there is nothing more rewarding than making a difference to the success of the business and the personal lives of the owners.

Hamilton, Waikato, New Zealand

Creating all business systems and processes from the franchisee club level through to high level, including strategic planning and change management. -Problem Solver with creative ideas to find solutions-Strategic thinker and planner on all levels-Project manage new club fit-outs and negotiate contracts with franchisee and contractors -Create efficiencies for best use of staff resources and business profitability-Contract negotiation and reviews for suppliers and new franchisees-Provide Franchise Business Support to 26 franchises across New Zealand-Conduct IT systems review and implement new systems-Conduct Reviews on club Financial Performance along with projections for corporate clubs-Manage the relationship between franchisees and Head Office-Oversea the franchise Health & Safety requirements-Facilitate training workshops for franchisees throughout the year to help improve business performance and customer service-Conduct Financial analysis on franchisee performance-Created a financial dashboard for the franchise office to analyse the operational performance of clubs

Waikato, New Zealand

Flex Fitness is a New Zealand owned and operated 24-hour fitness brand whose mission is “to promote a healthier lifestyle by providing a motivating experience” to our franchisees as well as our members. At Flex Fitness we strive to provide our franchisees with an opportunity to create a lifestyle with the freedom to put you in control of your future through owning your own health and fitness.I have created the sales, research, website and crm systems. I handled all franchisee sales from enquires through to negotiating contracts for leases as well as creating the custom “offer to lease” document. I introduced new marketing initiatives at both franchisee and franchise head office level.The role also included dealing with existing franchisees and implementing any systems and processes that would create benefits for everyone concerned from time saving to profit.

Hastings, Hawke'S Bay

Speedy Signs is part of a worldwide sign franchise business. The business operates in 23 locations around New Zealand and offers a range of signage and marketing products and services.I began the Speedy Signs business in Hastings, managed it for over eight years and developed it to being a highly successful franchise business which was sold in 2016.I had responsibility for directing and managing the business and for overseeing the day to day operation. In addition to leading the operation I managed key business relationships with a range of clients from small businesses through to local government and large corporate and nationwide businesses.• Successfully built the business to being one of the top performing of 23 franchises nationally

Hawke'S Bay

HostingNZ hosted websites, built websites and ran web servers on behalf of its clients.I established the business and managed it on a part-time basis. Managed website servers, developed websites and ran web servers for a range of clients. • Successfully grew and developed this business for a range of clients and provided a high standard of service

Hastings Police

Hastings Central Police Station is part of the Eastern Police District and leads the response to policing issues in the Hawkes Bay Area.Contributed to the response to a wide range of incidents to enforce law and maintain public order.Responsible for working within a team and for contributing to investigations of a range of cases. Worked towards meeting police priorities, targets and deadlines and general policing requirements.• In 2005 received a Commissioners Commendation for bravery for successful management of a life threatening situation involving a knife wielding team where there were no injuries

Napier

Dick Smith Electronics was an Australia-wide chain of retail stores that sold consumer electronics goods and it also operated successfully in New Zealand. Today the business operates as an online store.Managed the store and oversaw the day to day operation including leading a team of up to 20 staff.Led the strategy to maximise sales revenue on the most profitable product lines.• Successful in significantly increasing turnover and gross profit in the business

Diploma In Business, Leadership & Management

Organisations in NZ, Business Functions & Environments, Change Management, Operational Management & Compliance, Business Planning.

Diploma, Multimedia And Web Development

Course covered: HTML, CSS, Javascript, .NET, VB, Director & Flash

Police Officer Training

Education record

Education record