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Senior level CPG professional, specializing in Data Analytics, EDI, CRM (SFDC), Collaborative Customer Relationships, Process Improvement Techniques, S&OP, Management and Supply Chain. Constantly aware of improving Sales while controlling cost through process improvement. Focusing on the mobile parts reverse logistics industry - increasing customer satisfaction.
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Sales Operations AnalystDickies® Feb 2024 - PresentFort Worth, Texas, Us -
Director Planning And AnalyticsCid Resources, Inc. Aug 2021 - Sep 2023Coppell, Texas, Us -
Director Of SolutionsJnc-Solutions Provider Jan 2017 - Sep 2021Grapevine, UsI started JNC Solutions to provide Supply Chain and Data Analytics consulting services for small organizations. In this capacity, I was responsible for working with and creating supply chain process details around supply chain operations for CPG companies. Successes included customizing product offerings per retail location for a retail chain in Peru by creating a scalable process to match products to their specific consumer profiles thus increasing sales and identifying under-served markets. In addition, I was able to develop and implement an entire supply chain from raw material sourcing to placement in the retail environment all while cutting supply chain cost by more than 30% and reducing manufacturing lead time. -
Sales And Customer Service ManagmentLg Electronics (Lgeai) - Customer Support Services Nov 2017 - Aug 2021Seoul, KrI joined LG to implement process improvement, increase sales and profit as well as improve customer service. We've enjoyed quick success via automation tools, enhanced service skills, vastly improved product delivery and expanded market. Awarded Best Practice for profit expansion within the first 12 months and LGEAI Employee of the Year for 2019 -
Director Of Analytics (Sales Operations)Dickies®, A Williamson-Dickie Mfg. Co. Brand Dec 1993 - Dec 2016Fort Worth, Texas, UsI was brought on to create stronger retailer/vendor relationships in order to facilitate a smoother supply chain and contribute to sales growth. Due to success in the first two years as an analyst resulting in a “Vendor of the Year” award from Walmart and Kmart, I was entrusted with an investment from the organization to grow the department.Successes included the development leading of our support team to add value to vendor/retailer relationships that allowed for clear assessments of retailer’s needs for the implementation of software that had both a low IT impact and cost resulting in an increase in sales by 16%.Additional successes included the increased customer satisfaction and stronger marketing campaigns through the development of a sales pipeline process and implementation of CRM.Finally, I was able to develop independent lines of communications with top 30+ retailers within the CPG realm regarding analytics, supply chain, space management, and increased inventory efficiency.
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Programming ManagerDickies®, A Williamson-Dickie Mfg. Co. Brand Jan 1989 - Jan 1992Fort Worth, Texas, UsI was originally brought on to lead the implementation of EDI for the automation of retailer’s common business transactions.Successes included the Increase in profitability, reduced charge backs and reducing payment times along with redundant headcount. In addition, I was able to reduce cost and increase profitability by implementing systems that increased efficiencies and reduce errors in sales, customer service and accounts receivable.Implementing systems that would reduce errors within the factories or source, as well as distribution centers also contributed to the increased customer bound shipment accuracy.
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Programmer Analyst - Edi/MrpiiNec May 1985 - Jan 1989Tokyo, JpProgramming in Cobol within the manufacturing environment then moved on to EDI as it became widely accepted.
Craig Coup Skills
Craig Coup Education Details
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Devry UniversityComputer Science -
The University Of Texas At Dallas
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Pine Tree
Frequently Asked Questions about Craig Coup
What company does Craig Coup work for?
Craig Coup works for Dickies®
What is Craig Coup's role at the current company?
Craig Coup's current role is Director Planning and Analytics.
What is Craig Coup's email address?
Craig Coup's email address is c.****@****ies.com
What is Craig Coup's direct phone number?
Craig Coup's direct phone number is +1 817 336*****
What schools did Craig Coup attend?
Craig Coup attended Devry University, The University Of Texas At Dallas, Pine Tree.
What are some of Craig Coup's interests?
Craig Coup has interest in Social Services, Civil Rights And Social Action, Science And Technology, Human Rights, Animal Welfare.
What skills is Craig Coup known for?
Craig Coup has skills like Management, Supply Chain, Sales, Forecasting, Retail, Inventory Management, Merchandising, E Commerce, Competitive Analysis, Cpfr, Cross Functional Team Leadership, Product Development.
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