Craig D. Email & Phone Number

Alpharetta, Georgia, United States

Performs account analysis for SLA, Loaner Orders

Greater Atlanta Area

Ensure that our company receives payments for goods and services and properly records the transactions. The duties and responsibilities of this position require not only a knack for numbers, but also attention to detail and well-developed organizational skills.

Greater Atlanta Area

Oversee and track all stages of the implementation process to ensure all customer and company deadlines are met to achieve installation and training target dates. This position involves heavy customer contact on a daily basis.

Generate calls to prospective and existing customers to maximize revenue performance across an 11-state territory for this division of Royal Philips providing commercial televisions to nationwide hotel chains, reporting to the Business Develop Manager. Perform monthly forecasting and monitor monthly quota. Enter, maintain, and track orders generated from outside sales representatives, regional managers, and resellers. Set up credit accounts and process credit cards. Facilitate and coordinate product inventory, project installations and nationwide shipments.

Managed service maintenance contracts on new and existing hardware and software agreements for leasing services and managed customer retention. Developed and implemented strategies to preserve business, resolve issues, respond to cancellation requests, and improve customer satisfaction. Executed all aspects of the order fulfillment process, contract evaluations and accurate shipment.

Managed B2B sales, territory development, and funnel management with regional account executives. Developed and analyzed shipping reports aimed at providing continuous monitoring of inventory levels.

Managed and serviced passengers prior to arrival and departure of day to day travel. Developed and implemented strategies to preserve business, resolve issues, respond to cancellation requests, and improve customer satisfaction.