Information Technology Desktop Support/ Help Desk/ Tech Support
Dallas/Fort Worth Area
• Prepared and Installed IT equipment prior to user deployment, including 120+ workstations, laptops (running Windows, macOS, MS Office 365). • Set up 240+ new user accounts, profiles, and passwords. Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory.• Diagnosed and resolved 20+ computer and printer problems per week in a busy corporate office.• Created support service tickets and used web-based ticketing… Show more • Prepared and Installed IT equipment prior to user deployment, including 120+ workstations, laptops (running Windows, macOS, MS Office 365). • Set up 240+ new user accounts, profiles, and passwords. Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory.• Diagnosed and resolved 20+ computer and printer problems per week in a busy corporate office.• Created support service tickets and used web-based ticketing systems to track and deliver support services.• Diagnosed, troubleshoot, and resolve a range of software, hardware, and connectivity issues. Excel in asking probing questions and researching, analysing, and rectifying problems.• Maintained 96% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions. Show less