Craig D Conwright Email & Phone Number

Irving, Texas, United States

• Exceeded goals and consistently met monthly goals of 95% productivity, 85% quality, 90% completion within SLA.
• Collaborated with internal departments in various projects by generating suggestions, engaging in problem-solving activities to support teamwork and increase productivity.
• Spearheaded peers in training and development on productivity, documents, and escalations.

Arlington, TX

• Administered 40+ new user accounts, existing profiles, and password reset daily via chat and email, while maintaining 99% satisfaction rating monthly through applied interpersonal skills and providing fast solutions
• Provided online demonstrations to educate customers on product features and online help resources.
• Surpassed performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions.

Grapevine, Texas

Dallas/Fort Worth Area

• Prepared and Installed IT equipment prior to user deployment, including 120+ workstations, laptops (running Windows, macOS, MS Office 365).
• Set up 240+ new user accounts, profiles, and passwords. Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory.
• Diagnosed and resolved 20+ computer and printer problems per week in a busy corporate office.
• Created support service tickets and used web-based ticketing… Show more
• Created support service tickets and used web-based ticketing systems to track and deliver support services.
• Diagnosed, troubleshoot, and resolve a range of software, hardware, and connectivity issues. Excel in asking probing questions and researching, analysing, and rectifying problems.

Addison, Texas

• Sampled 10 % of products for detailed analysis. Evaluated components and final products against quality standards and manufacturing specifications.
• Created and deployed best practices to improve efficiency and reduce defects.
• Monitored performance and generated reports detailing quality of product and defect rates.
• Performed visual inspections and non-destructive tests for production processes to gain understanding of problematic steps and rectify issues.

Bachelor Of Arts - Ba, Information Technology, Junior, 3.4 Gpa

Associate Of Science - As, Computer Software Engineering, 3.2 Gpa

Associate Of Arts And Sciences (A.A.S.), Computer Engineering

High School Diploma, Computer Engineering, 3.5 Gpa

Activities and Societies: Varsity Basketball, Varsity Track.