Craig Dempsey

Craig Dempsey Email and Phone Number

Strategic Customer Success Manager @ Verizon Connect
atlanta, georgia, united states
Craig Dempsey's Location
Windham, New Hampshire, United States, United States
Craig Dempsey's Contact Details

Craig Dempsey personal email

Craig Dempsey phone numbers

About Craig Dempsey

Passionate and persistent account manager with a history of exceeding quotas, increasing market share and retaining business.  A tenacious drive to succeed, increase sales and establish a trustworthy customer experience.  Highly skilled in identifying decision-makers, analyzing needs, making presentations, conducting quarter business reviews and maintaining key relationships with clients.  Possess strong consultative, communicative, leadership and relationship building abilities.You can contact me directly at dempsey603@gmail.com Achievement Awards:• 2 time Presidents Council award winner (awarded trips to Hawaii)• Presidents Club winner► Areas of Expertise: ✔ Customer Success Manager✔ Exceptional Customer Service✔ National Account Manager✔ Problem Solving & Solution Focused✔ Sales and Marketing experience✔ Strategic Account Manager ✔ Distributed Antenna Systems (DAS), Small Cells, Wi-Fi ✔ C-level Relationship Building ✔ Wireless M2M, BYOD,SaaS, IOT✔ Wireline Dedicated IP, Global MPLS, UC✔ Solution sales and marketing ✔ IP and telecom networking✔ CRM Management and Strategies✔ Mobile Device Management✔ Gainsight - CSM

Craig Dempsey's Current Company Details
Verizon Connect

Verizon Connect

View
Strategic Customer Success Manager
atlanta, georgia, united states
Employees:
3188
Craig Dempsey Work Experience Details
  • Verizon Connect
    Strategic Customer Success Manager
    Verizon Connect Sep 2018 - Present
    Greater Boston Area
    Develop and maintain strategic business relationships with a select few of our largest strategic accounts to promote Verizon Connect's products and services. Utilize detailed knowledge of products and thorough knowledge of clients’ businesses to consult and provide solutions that will increase value and ROI for clients. Conduct customer site visits to create & maintain relationships at all levels across the client organization.
  • Mobilitie
    Director, Wireless Solutions
    Mobilitie Aug 2017 - Jun 2018
    Greater Boston Area
    Mobilitie partners with telecommunications carriers to design and build high-capacitywireless networks in congested environments to provide comprehensive, robust andsecure mobile coverage.Mobilitie specializes in funding, deploying and operating wireless solutions includingindoor and outdoor neutral host Distributed Antenna Systems (DAS), Small Cells, andWi-Fi networks, communication tower sites, as well as other infrastructure used bywireless carriers to enable high speed mobile communications.
  • T-Mobile
    Senior Account Executive
    T-Mobile Dec 2013 - Aug 2017
    Greater Boston Area
    Responsible for hunting new business within mid-market accounts in New England. Manage client relationships, increase revenue and sell various wireless solutions.• 118% to plan in 2016 / 117% to plan in 2015• #1 Top performing sales rep in New England 2014 at 127% to quota• Top 10 in the country for all B2B sales in Q4• Prospecting new logo accounts in New England via cold calling• Grow account revenue and wireless subscribers by going wider and deeper in accounts• Negotiate new and existing contracts with accounts• Sell various voice and data wireless solutions including SaaS, M2M, IoT, Location Based Services, Mobile Broadband, and Field Service applications Honors and Awards Q4 2014 Pinnacle Winner
  • Sprint
    National Account Manager
    Sprint Aug 2001 - Nov 2013
    Greater Boston Area
    • Outperformed expected quota 5 of 6 years • Signed multiple new contracts that increased revenues from $2.8 million to $6.2 million in annual recurring revenue in five years• Led team as the #1 in net activation numbers 4 out of 6 years• Responsible for overall account management, sales strategy and driving new revenue growth with select enterprise accounts headquartered in the US with a global presence• Develop executive-level relationships across the enterprise to review technology strategies and devise plans to improve operational efficiency, reduce total cost of ownership and/or improve business continuity• Manage 6 Enterprise Accounts and $6.2 million in annual recurring revenue. Perform full-life cycle sales, including prospecting, needs analysis, negotiation, proposal creation, and closing. • Oversee approximately 75 sales leaders in top markets nationally. Extensive experience with day-to-day telecommunications-based sales, marketing and enterprise solution development activities• Responsible for multi-channel distribution strategy for Sprint's wireless/wireline products and partner with third party vendors and direct/indirect sales channels to penetrate accounts at multiple levels• Experience in selling wireless voice and data solutions including M2M, SaaS, IoT, Location Based Services, Mobile Broadband, Mobile Office solutions and Field Service applications. Wireline experience including Global MPLS, IP Solutions and Unified Communications. .
  • Newsedge
    Account Executive
    Newsedge Nov 1998 - May 2001
    Greater Boston Area
    Primarily a “hunter role” with focus on developing new business and selling software. After only 6 months as an inside sales rep was promoted to an outside Account Executive. •Complex solution selling of software, infrastructure, and web based services•Proactively generated new business via cold calling, trade journals, mailing campaigns, web leads and used cross selling skills for lead generation from existing clientele base and referrals
  • Merrill Lynch
    Financial Consultant Recruiter (Contract)
    Merrill Lynch Jun 1998 - Nov 1998
    •Responsible for sourcing, screening, and interviewing candidates for Merrill Lynch’s Private Client Group•Sourcing techniques included cold calling, competitive hiring, financial consultant referrals, hosting career nights, and advertising•Interacted directly with senior management for the coordination of interviews and hires
  • Hollister Associates
    New Business Development & Recruiter
    Hollister Associates Feb 1996 - Jun 1998
    Greater Boston Area
    Recruited for various positions including Administrative, Sales, Financial Services, Marketing and Customer Service. Proactively targeted and recruited candidates from various Fortune 500 companies•Rewarded ‘Top Rookie Recruiter’ 4 out of the first 9 months•Managed existing client base and increased new clients by 65%•Prescreened and interviewed candidates, evaluated skills, trained on interviewing techniques, performed reference checks, and scheduled interviews

Craig Dempsey Skills

National Account Development Wireless Account Management Solution Selling Saas Cold Calling Iot Crm Strategy Selling Direct Sales Sales Process New Business Development B2b Mobile Devices Cross Functional Team Leadership Telecommunications Recruiting National Accounts Sales Management M2m Mobile Applications Key Account Management Sales Strategic Planning Sell Managed Services Mpls Strategic Partnerships Salesforce.com Unified Communications Voip Wireless Broadband Wireless Access Wireline Mobile Technology Mobile Communications Gainsight Telematics Customer Success

Craig Dempsey Education Details

Frequently Asked Questions about Craig Dempsey

What company does Craig Dempsey work for?

Craig Dempsey works for Verizon Connect

What is Craig Dempsey's role at the current company?

Craig Dempsey's current role is Strategic Customer Success Manager.

What is Craig Dempsey's email address?

Craig Dempsey's email address is de****@****ail.com

What is Craig Dempsey's direct phone number?

Craig Dempsey's direct phone number is (877) 406*****

What schools did Craig Dempsey attend?

Craig Dempsey attended Guilford College, Dean College.

What are some of Craig Dempsey's interests?

Craig Dempsey has interest in Fly Fishing, Golf And Ping Pong, Basketball, Tennis, Saltwater Fishing.

What skills is Craig Dempsey known for?

Craig Dempsey has skills like National Account Development, Wireless, Account Management, Solution Selling, Saas, Cold Calling, Iot, Crm, Strategy, Selling, Direct Sales, Sales Process.

Who are Craig Dempsey's colleagues?

Craig Dempsey's colleagues are Maria Luisa Brunori, Cristina Toledo, James Innocent, Mba, Mcse, Itil, Vinay Kodancha, Paul Stamos, Veronica Nucera, Tullio Cecere.

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