Craig Dent Email & Phone Number

Kingston Upon Hull, Gb

Hull, England, United Kingdom

I develop and build Power BI reporting solutions for the finance, HR, payroll and operational business areas, focusing on providing insightful, understandable and meaningful data analysis to key stakeholders. I take data from multiple data sources (Jira, SuccessFactors, SAP S/4HANA, offline) and combine them to provide one picture of the truth. I develop our issue and project management software (Jira), building automation using the in-built coding language. I also develop with Power Automate & Power Apps to design and build automation and standardisation in business processes to eliminate errors and speed up end to end journeys.

Hull, United Kingdom

I was responsible for reviewing and mapping as-is processes and procedures, integrating them into the Source to Pay team, identifying and implementing process efficiencies and rolling the new changes out as part of a project. I educate colleagues across the Group in correct purchasing practice, assist with Purchase Order amendments, new supplier prequalification and control of contractors. I identified and reported on savings opportunities across the PTP/S2P workstream with a focus on reducing transactional activities & rework and increasing performance.

Hull, E Riding Of Yorkshire, United Kingdom

I produced performance reporting for the P2P/S2P workstream including asset management reporting and performance reporting. I work alongside Procurement to analyse spend patterns with our suppliers, understanding where in the group spend originates from and how we can get better value from our supply chain. I implemented our P-Card programme and digitisation of systems & processes for supplier onboarding.

Leeds, United Kingdom

I assist with supplier performance management and cross functional project support & co-ordination for the fleet. I produce reporting on contract spend tracking and savings benefits, identifying further opportunities for cost and environmental impact reductions. I work with drivers, team managers and business managers to ensure our service provision is at its maximum, vehicle downtime is at a minimum and we are operating safely, legally and economically.

Hull, United Kingdom

My responsibilities included collating and producing performance reports for both internal & external Debt Collection Agencies (both live- and closed-debt) and acting as supplier liaison for queries, performance reviews and invoicing. I produced reporting on internal outbound collections teams in line with internal targets. I assisted the DCA manager with review meetings, DCA audits and supplier issues. I was involved in projects for the department, providing process and data insights

Hull, United Kingdom

I provided support, assistance and quality checking for advisors and team managers in Customer Services. I worked and analysed reports to provide feedback on critical business processes, focussing on Root Cause Analysis to identify where processes & customer service improvements could be made with the aim of reducing complaint volumes.

Hull, United Kingdom

I managed a portfolio of open customer complaints, analysing root cause of each complaint and resolving the issue in a timely and satisfactory manner for both the customer and the business; aiming to Turn Customers Back Into Fans.

Hull, United Kingdom

As part of the larger Business Contact Centre I was part of the front line staff answering calls from customers and providing excellent customer service. Providing the Right Answer First Time my aim was Turning Customers Into Fans.

Hull, United Kingdom

As a Business Movers Sales Advisor I updated details from incoming/outgoing customers ensuring all records are correct and up to date. I negotiated fixed term contracts for Gas and/or Electricity supplies, providing external leads for supplies not currently with npower. I dealt with customer escalations and complaints inline with company policy.

Hull, United Kingdom

As part of a small team I allocated incoming emails, faxes and letters ensuring that the customers issues were sent to the correct department for resolution.

Bachelor Of Science - Bs, Digital Technology Solutions

Chemistry

Activities and Societies: A level Chemistry, A level Computing, AS level Physics, AS level Maths, AS level General Studies

Physical Sciences