Craig Dickman Email & Phone Number

Chicago, Il, Us

The Cloud, Us

The Cloud, Us

The Cloud, Us

Redwood City, Ca, Us

Redwood City, Ca, Us

Austin, Texas, Us

In short, our team is responsible for helping customers understand the advantages of Oracle's Engineered Systems which include Exadata, Exalogic, Exalytics, Sparc Supercluster, ZDLRA, and Big Data Appliance. My focus is primarily on Exadata and the ZDLRA appliance and I'm involved in both pre-sales and post sales activities. This allows me to interact and influence customers from their technical teams to the CIO level.

Houston, Texas, Us

Houston, Texas, Us

Pre-sales support for HP Enterprise Services new business pursuits, focused on hosting (mainframe, midrange, storage) solutioning.

Houston, Texas, Us

- Oversee and support numerous Oracle databases 24/7 on remote Solaris and Linux hosts for internal systems and Fortune 100 and 500 customers Worldwide- Lead the deployment of multiple Oracle RAC clusters from concept through implementation, including installation and configuration of Oracle 10g Grid Control for monitoring and administration- Perform core DBA tasks: install Oracle software, create and upgrade databases for 8i, 9i, 10g & 10g RAC environments- Design, document, execute and maintain disaster recovery environments, using physical standbys and Data Guard- Architect HA database solutions using standby databases, Veritas VCS, and Oracle RAC - Recommend hardware and software, formulate future growth outlook and develop strategy for HP's web hosting offering- Set-up, test, and configure database monitoring and back-up and recovery, using scripts, RMAN, Tivoli Storage Manager, and OEM- Administer physical and logical tuning of databases using OEM, Statspack, AWR, and ADDM- Train and mentor U.S. and International support teams

- Tackled customer emergency and service requests: Performed customer database schema changes on Oracle databases, packaged and deployed customer code to production/staging web and application servers and troubleshot customer UNIX and NT servers, local, and wide area networking issues- Built the NOC troubleshooting, escalation, and career path protocols- Utilized Remedy CRM to create and track operational ticketsEXCITE@HOME

- Interacted across departments to comprehend and code for emerging technologies, for Oracle-based provisioning system- Constructed and optimized stored procedures, packages and database triggers using Oracle PL/SQL- Created Unix shell scripts for installing new PL/SQL code- Supported operations and supplied troubleshooting for existing Oracle database provisioning systemEXCITE@HOME

- Directed operations engineers that maintained and supported 24/7 the Oracle database provisioning system and related applications used to provision high speed data services on the Excite@Home HFC backbone- Shaped policies and procedures alongside management for the database operations team; while hiring and training new Product Operations Engineers- Collaborated with database developers, DBAs, network operations, customer operations and server administration teams to resolve provisioning issues; balancing the needs of multiple constituents- Supplied ad-hoc reports for cable partners and internal managementEXCITE@HOMEEXCITE@HOME

- Managed Oracle database operations team providing 24/7 support for the Excite@Home provisioning system; while continuing to support cable partners and troubleshoot issues- Coordinated database upgrades- Supported Oracle-based account and database provisioning issues for all cable partners- Developed and performed Oracle PL/SQL scripts required for nightly outage activityEXCITE@HOME

- Delivered technical troubleshooting of desktop systems and Internet connectivity for subscribers of the @Home and @Work services