Craig Dickson Email & Phone Number

Glasgow, GB

Glasgow, Scotland, United Kingdom

Macs Adventure is a fast growing travel company based in Glasgow, offering a wide range of self-guided walking and cycling holidays throughout Europe and the rest of the world. Founded in Glasgow in 2003, Macs Adventure recently opened offices in Germany and Colorado with ambitions to be the UK's no 1 independent adventure tour operator.RoleHelp to manage.

Glasgow, United Kingdom

• RoleConverting enquiries and quotations into bookings, using in-depth knowledge of the full range of Macs Adventure tours. Understanding our adventurous customer’s needs to plan, prepare and price tailor made.
• Exceeded annual sales target by +58%.
• Awarded 'Sales Person of the Year' at 2017… Show more RoleConverting enquiries and quotations into bookings, using in-depth knowledge of the full range of Macs Adventure tours. Understanding our adventurous customer’s.
• Awarded 'Sales Person of the Year' at 2017 MACademy Awards.
• Involved in opening new Colorado office in US. Fully trained 6 new sales staff members over 6 week secondment.
• Managed cycling team to help achieve Macs Bike sales target of >40% growth from 2016 revenue.

France

• April 2015- April 2016 Chalet Manager, Adventure Base, Chamonix, France
• Responsible for the smooth running of 3 chalets in Chamonix
• Organising any guest requirements during their stay and resolving any issues
• Ensuring each chalet is kept to an impeccable standard
• Fully catering for guests during their stayNov 2014- April 2015 Resort Manager, Adventure Base, Morzine, France
• Adventure Base manager for Morzine resort, reporting back to the company owners based… Show more April 2015- April 2016 Chalet Manager, Adventure Base, Chamonix, France

Glasgow, United Kingdom

• First point of contact for business banking customers
• Dealing with any problems and queries with business customer accounts
• Identifying any Clydesdale/Yorkshire bank products which would be relevant to the customer
• Allocating lending leads to relationship managers

Glasgow, United Kingdom

• Providing excellent customer service and dealing with any callers enquiries
• Good communication and listening skills to fully understand the customers enquiry
• Problem solving and objection handling to find best solution to customers problem

Meribel, France

• 2012-2013 Driver/Host, Ski Basics, Meribel, French Alps
• Completion of airport transfers and providing lifts for guests around the resort
• General maintenance around the chalet. Delivering wine and laundry to chalets
• Providing excellent customer service and dealing with any guests enquiries
• Frequently received excellent customer feedback which was recognized by the company
• Successfully completed a 3 day snow driving course

Glasgow, United Kingdom

• Ensuring processes and tasks are implemented diligently by colleagues
• Providing excellent customer service and ensuring department is kept clean
• Motivating other colleagues on the department to achieve outstanding customer service
• Liaising with manager to generate ways on boosting sales on department

Bachelor Of Arts (B.A.), Applied Graphics Technology

7 Highers & 8 Standard Grades