Craig Mcmanigal Email & Phone Number

Merrillville, Indiana, United States

Merrillville, Indiana, United States

As Service Director at ImageFIRST, I oversee all aspects of operations and provide hands-on leadership to a team of 42+ Associates and 5+ Managers, ensuring seamless service delivery and operational efficiency across multiple states. My responsibilities include leading the hiring process, engaging in 5S and Lean Six Sigma initiatives, leveraging data for strategic decision-making and executing targeted sales initiatives to drive growth. Additionally, I facilitate strategic business reviews with Hospital Administrators to enhance partnerships and address concerns while participating in ImageFIRST Leadership Programs to acquire skills for driving excellence.Key Duties✓ Operations Management✓ Strategic Decision-Making✓ Sales Strategy Execution✓ Leadership & Team Development✓ Relationship Building

Merrillville, Indiana, United States

I played a pivotal role in driving company revenue by collaborating with General Managers to oversee our sales processes and manage $6M+ worth of customer accounts. I focused on optimizing sales strategies by utilizing forecasting techniques, conducting analyses, and developing tailored product solutions. I prioritized building and nurturing strong client relationships, engaging with 80 clients daily to provide personalized solutions and ensure prompt resolution of any concerns. By fostering a vibrant and motivated team culture, I was able to exceed expectations and drive improved performance, productivity, and efficiency. As part of my role, I also conducted regular Customer Goodwill Visits to gather feedback and address concerns and analyzed datasets to identify discrepancies and uncover opportunities for informed decision-making.Key Duties: ✓ Sales Strategy Optimization✓ Client Relationship Management✓ Team Leadership and Motivation✓ Market Analysis✓ Data Analysis & Informed Decision-Making

Merrillville, Indiana

As a Customer Advocate, I played an integral role in enhancing customer satisfaction and retention by delivering high-quality service and achieving key performance indicators (KPIs). I provided effective project leadership, managed clients adeptly, ensured timely deliverables, and resolved issues proficiently. Additionally, I optimized human resource functions, monitored daily project activities, provided transparent progress updates to stakeholders, and supported the implementation of strategic initiatives to improve performance and maximize cost savings.Key Duties: ✓ Customer Service✓ Project Leadership✓ Human Resource Management✓ Performance Monitoring & Reporting✓ Strategic Support & Implementation

Lowell, Indiana

At Tin Fish, I managed all food and beverage operations, improving productivity, quality, and customer service. I adapted strategies based on market trends, mentored a high-performing team, and optimized revenue through product selections. Additionally, I enhanced guest experiences by tailoring offerings and ensuring optimal inventory levels through efficient coordination with vendors.Key Duties: ✓ Operations Management✓ Strategic Adaptability✓ Team Leadership✓ Revenue Optimization✓ Customer Experience Enhancement

Naperville, Illinois, United States

I supervised daily restaurant operations, optimizing efficiency and ensuring excellent customer service. I fostered collaborative work relations, upheld sanitation standards, and achieved human resource objectives. Additionally, I contributed to the strategic business planning process, analyzing market demand and devising marketing strategies.Key Duties: ✓ Operations Management✓ Team Leadership✓ Regulatory Compliance✓ Strategic Planning✓ Customer Service

Naperville, Il

• Assist host or hostess by answering phones to take reservations or to go orders, and by greeting, seating, and thanking guests• Providing Platinum service• Ensuring that each guest that walks through the door has an excellent dining experience• Maintaining a stocked and clean bar

Education record

Bachelor Of Science (B.S.), Criminal Justice Sciences

Diploma