Craig Parker Email & Phone Number

Benicia, Ca, Us

• Build long-term relationships with customers from onboarding to advising throughout their lifecycle• Maintain & grow sales by identifying new upsell & cross-sell opportunities with existing customer base• Partner with Services Team to gather & scope custom requirements• Identify at-risk clients, resolve conflicts & advise them to ensure continued success• Provide customer feedback/experience with team regarding feature requests/enhancements that can be rolled into the product to provide a greater customer experience• Coordinate with Marketing & Customer Success to ensure customers are aware of upgrades & new products

• Coordinated our long distance move from CA to Austin in 2020 then to San Antonio area in late 2021• Streamlined function of all household priorities, detailed calendar of activities, & navigated care needs• Established general, project, & household budgets, ensuring flexibility for unexpected challenges • Continued to grow skill sets that translate extremely well to corporate challenges, including time management, resource management, crisis management• Consulted with spouse to shape schedules, including academic deadlines, travel, & appointments• Communicated with school representatives to monitor progress & navigate emerging issues

• Ensured the highest quality student experience from first contact with the school through their enrollment by leveraging our processes & infrastructure• Generated student enrollment by calling prospective students & advising them how we can help meet their educational & career needs & guided applicants through the admissions/enrollment process• Managed pipeline, completed required reports regarding sales, campaigns, & territory activities

Austin, Tx, Us

| Acquired Kerio Technologies |• Consistently met and exceeded quarterly & yearly revenue goals,& MBOs. 2018 – 96% YTD, 2017 - 105% • Achieved year on year new business growth in billings performance and partner growth goals• Further developed the relationships and business success with the existing channel partners• Suggested and enacted procedures to help facilitate reactivation of inactive and dormant channel partners• Identified, on-boarded and developed new channel partners• Identified rising star partners and provided outreach to provide all resources necessary to continue success• Implemented business development activities to help drive new sales• Lead weekly pipeline reviews with top partners and submitted weekly sales forecasts to the RSM• Supported the Product and Marketing departments when launching new product releases into the channel

San Jose, Ca, Us

• Founders Club 2015 (109%) and 2016 (111%)• Responsible for engaging Partners & end-users to secure yearly renewals, new & add-on orders• Created & implemented new process for sales team in order to provide Renewal reports for partners• Assisted partners to maintain their existing partner level and outlined their path to promotion• Developed & implemented new partner recruitment procedures• Developed onboarding process for PAM’s & CAM’s on systems, procedures, and day-to-day• Consistently hit partner recruitment goals and on-boarded them to ensure success• Acted as back-up to Sales Operations in U.S., including order processing & tracking, NFR & trial license assignment/extensions, cases, etc. Filled gaps for the CAM team as needed

Campbell, Ca, Us

8x8, Inc. (NYSE:EGHT) is a leading provider of cloud phone, meeting, collaboration and contact center solutions with over a million business users worldwide. 8x8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee.• Consistent quota achievement, Quota of $4k MRR• Developed & managed relationships within SMB market segment (<1000 employees) to create satisfied & referring customers• Delivered online demonstrations of product offerings • Forecasted sales activity and revenue achievement using Salesforce• Continued focus on customer growth and retention to drive revenue• Developed a partner referral network through building existing customer relationships

Sunnyvale, Ca, Us

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).• 96% quota attainment year one. 101% fiscal YTD at time of departure• Closed largest deal on Mid-Market team ($576k license, $118k PS), average team licensing deal size was $58k• Developed pipeline of $2 million through prospecting, cold calls & warm leads• Manage every aspect of the sales cycle from prospecting/cold calling, RFP, discovery, demonstrations, ROI meetings, proposals, contracts, post-sale management• Manage existing accounts including up-sell (land & expand) and renewal opportunities

Newport Beach, Ca, Us

• Responsible for full sales cycle and beyond through enrollment• Developed & qualified leads generated from 90% cold calling & 10% warm leads & targeted key accounts

San Francisco, Ca, Us

SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. We are the industry’s leading company focused exclusively on customer relationship management. Helping our clients build a unique customer experience through great customer relationships is our sole focus.• Exceeded quota 11 of 14 Quarters, two above 90% and one over 80%. Annual quota $500k - 850K• Provided full solution, as needed to enhance customer satisfaction, including software, Professional Services, Implementation Services, Training and Support.• Qualified & developed leads from list consisting of warm leads & cold call lists• Qualified initial sales opportunity & potential future up sell opportunities within assigned patch• Coordinated with SE’s & Services to capture, plan & quote customizations

Sunnyvale, Ca, Us

Sunnyvale, California, Us

Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control and is backed by a 99.999% uptime service level agreement (SLA) and J.D. Power-certified support. Offerings include cloud voice, web/video/content sharing and conferencing, chat, presence, file backup, sync and share, business email, identity and access management, security, archiving, and more.