Craig Preston Email & Phone Number

Framingham, Ma, Us

Reporting to the SVP of Infrastructure and Operations. Responsible for application hosting strategy, operations, program management, financial and vendor management. Leading a team of 100 engineers, program managers, product owners and scrum masters.• Application Hosting – Managing a hybrid cloud environment consisting of 10K+ servers, 15PB data and integration services.• Business Critical Infrastructure – Responsible for a core platforms including IBM mainframe and Oracle Exadata environment, supporting large scale retail and financial functions.• Portfolio / Financial Management – Oversee core infrastructure Epics and Program portfolio, including Agile methodologies, scrum masters, and product owners. Develop and maintain $100M annual budget• DevOps / SRE – Responsible for a team of engineers focused on cross function I&O automation, monitoring and observability. • Infrastructure Operations – Managing an internal team of associates and managed services provider to provide 24x7 operational support across core infrastructure services

Framingham, Ma, Us

Reporting to the CISO as Chief of Staff and Deputy CISO. Responsible for cybersecurity strategy, program management, financial and vendor management, and Identity and Access management. Leading a team of 90 engineers, program managers, product owners and scrum masters.• Deputy CISO / Chief of Staff – Develop cybersecurity strategy, maturity assessments, metrics, executive presentations, and act as CISO delegate. • IAM Engineering & Operations – Set the strategic direction, implementation and operations of the global identity, directory services and privilege access platforms for 330K associates. • Portfolio / Financial Management – Oversee Cyber Security Epic and Program portfolio, including Agile methodologies, scrum masters, and product owners. Develop and maintain $80M annual security budget.• Security Governance – Ownership of regulatory controls and security frameworks used within the Information Security organization. • Security Business Partner – Responsible for working in a collaborative manner with Information Security peers, IT peers, and Business leadership to optimize Information Security practices across TJX.

Boston, Massachusetts, Us

Directed and set strategy for global technology functional areas including Enterprise Architecture, Infrastructure Automation, Engineering, Global Service Delivery, Digital Workplace, Cloud Services, and Process Implementation. Led teams that consisted of 500+ employees and contractors, with a $80M budget in which $20M was dedicated to Managed Service Provider (MSPs) relationships, and network connectivity responsibilities for over 1,400 sites. • Transformed the Infrastructure and IT Operations organizations by implementing hybrid cloud, automated tools (Nutanix, Azure, Google), Agile software development practices, and security principles, which improved system stability and security.• Implemented a “get well” plan for MSPs, which enhanced service level performance while reducing cost of delivery, optimizing contract costs, and enabling operational efficiencies. • Initiated digital transformation initiatives that improved customer satisfaction, the user experience, and infrastructure reliability/security. These initiatives included a migration of 25,000 employees to Gsuite cloud, 20K devices to Chromebooks and Windows 10, a 50% reduction in laptop costs, and a 80% reduction in conference room telephony costs.• Partnered with CISO to develop Vulnerability Management, Cybersecurity, Privileged Account Management, and Information Security Governance programs, built off of the NIST framework, which reduced risk and enhanced the enterprise security posture. • Recruited and developed subject matter experts and innovative leaders, which were instrumental in meeting the needs of the business by leveraging start-of-the art technology.

Burlington, Ma, Us

Manage a global team of 130+ employees spread across 6 functional groups – IT Enterprise Architecture, Infrastructure Engineering, Global IT Operations, Unified Communications, Process Implementation, High Performance Computing. Manage a $40M+ budget for infrastructure, operations, end user services, public/private cloud, software licensing and vendor services. Strategic and Operational responsibility for all Infrastructure and End Users services, Unified Communications, Field office support, Mobile devices and new technology. Develop all RFI/RFPs and contracts for vendors. Work collaboratively with other CIO direct reports to implement new global services and processes.• Implemented 15+ security projects across areas of responsibility (e.g. Vulnerability management, NAC, Network segmentation, workstation & server hardening, perimeter defense...)• Migrate 10,000 employees to Microsoft O365 cloud solution for Exchange, Skype, SharePoint, Office and telephony• Migrating to Windows 10 end user platform, to be completed in 2018• Negotiated and Implemented multi-year Azure agreement for $30M usage. Consolidated 100+ Azure enrollments into new Enterprise Azure agreement. Implemented and sponsor Cloud Governance program across five Nuance divisions• Responsible for 10,000 users, 12,000 workstations, 10,000 mobile devices, 70 office locations, 5,000+ servers & network devices, $30M Azure subscription, HPC environment of 12K cores and 10 Pbyte storage• Implemented internal 24 x 7 IT Operations in Melbourne, Florida and Pune, India. Consisting of Tier 1, Tier 2 and Tier 3 employees, handling 150K incidents annually• Managed projects and teams responsible for 30+ M&A integrations for IT Infrastructure • Managed 50+ IT Real Estate & Facility projects with annual budgets in excess of $5 million

Paris, France, Fr

Lead a large global team of 150+ employees spread across 6 functional groups – Regional Infrastructure Systems/Data Centers, Networking, Process Implementation, Global Field Support, Asset Management, and an outsourced Global Service Desk. Manage several multi-million dollar outsourcing contracts for global service desk, desktop and US mobile support. Develop all RFI/RFPs and KPIs for vendors. Ensure spending control, monitor contract performance, and customer satisfaction. Annual operating budget of up to $50M. Fostered open communication and collaborative work environment across global IT operations with respect to cross-cultural needs of employees.• Implemented $10M annual contract for outsourced Global Service Desk and Deskside Management. Manage solution that generates 250K incidents annually across multiple languages• Responsible for 16,000 users, 25,000 workstations, 70 office locations and 2,000+ servers & network devices• Responsible for Global field organization of 125+ employees• Generated annual savings for IT of $17M in vendor-related spend. Coordinated Procurement Value Improvement program and re-negotiated existing contracts including service desk, telecom, hardware, and software• Expedited turnaround for account requests, tightened account security, and lowered management costs Implemented Global Identity and Access Management system that streamlined core account management for all users, consolidating Active Directory, E-mail, document management, and portal access• Introduced ITIL Service Management processes for Incident, Problem, Access, Release/Deploy and Change management

Chelmsford, Ma, Us

Design and implement Exchange, NT, Network and End User support environments. Manage Helpdesk, Siebel Admin, Network and e-mail

Washington, Dc, Us

Served in United States Navy on the USS Oliver Hazard Perry (FFG 7) as an Electronics Technician, Second class Petty Officer. Specialized in Radio and Cryptography communications equipment

Bachelor'S Degree, Mis

Master’S Degree, Computer And Information Systems Security/Information Assurance - Graduating In 2023