Craig Dunstan Email & Phone Number

Sunshine Coast, Qld

Provide system administration for the communications/network environment of Queensland Health. This includes the management, configuration, monitoring and design of ICT environments.Key Responsibilities:• Management of Cisco equipment using: - Cisco Identity Service Engine – ISE - Cisco Nexus and Catalyst Series Switches - Cisco Wireless AP point and management tools• Experience in assessing, developing, documenting and implementing of Change Requests.• Cisco Unified Call Manager and Alcatel PABX system - VOIP• Paging and Messaging using both SPOK and ASCOM systems

Melbourne, Australia

Hired on a full-time basis to provide high quality system administration and user support for the groups 1800 users. This included Server Administration, Network LAN/WAN/VPN and VMware administration. I also oversaw the companies VOIP/PABX network across 6 countries and maintain the companies Melbourne based servers. Responsibilities:• Manage the VOIP environment• Server Administration:• Support Tickets:• New site acquisitions:• Managing Third Party Venders.

Melbourne, Australia

Employed on a full-time basis to provide a point of contact for end users to receive support and maintenance with the company’s desktop computing environment. This included installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment, including but not limited to PC, terminals, printers and scanners. Responsibilities:• Installing and configuring computer hardware operating systems and applications. • Monitoring and maintaining computer systems and networks. • Talking to clients either face-to-face, over the phone or via email to help set up systems or resolve issues. • Setting up user’s accounts and profiles and dealing with password issues. • Managing service request tickets and adhering to company SLA’s.

Melbourne, Australia

Employed on a full-time basis within the company’s Network Operations team to provide Level 1 and 2 technical support to clients. Responsibilities: • Setup and support of Microwaves links • Installation of point-to-point antennas and patching/crimping category 5 cables. • Configuring Cisco Routers and switches. • Amending customers Domain Name System (DNS) records.

Gibson Quai – AAS Pty LtdWorked as a Telecommunication Engineer for a six-month post Graduate placement, with a broad knowledge in the communications industry. Areas of expertise are Wireless/Radio, Data and Voice Communications• Assisted other consultants with strategy, • Planning, design, research and project management in various technologies for Corporate, Government, Industry, Regulatory and Investor clients.• Reading/analyzing technical drawings and specifications, • Client interaction.

Ms Server Administrator 2012 - Mcsa

3300 Icp, Voip

Masters Of Engineering, Telecommunications

Engineering, Electronics

Advanced Diploma, Electronics

Ccent, System, Networking, And Lan/Wan Management/Manager

Interconnecting Cisco Networking Devices Part 1 (completed) Interconnecting Cisco Networking Devices Part 2 (currently Studying)