Craige Brooks Email and Phone Number

In my previous role as Head of Technical Services, I was a member of the Cloudview Senior Management Team.Working closely with the rest of the Cloudview SMT, my role was to assure the Cloudview group's successful achievement of its technical and commercial goals via the provision of efficient, secure and customer-focussed technical services.My primary responsibilities were:• Secure and reliable operation of all productions systems, both internal and external• Provision of exemplary customer support and delivery of all IT services within agreed SLA’s• Implementation and operation of service management tooling in support of the above• Development and implementation of all technical operational procedures• Accountability for implementation and compliance of international standards, including ISO27001, ISO22301 and ISO9001• Management of all IT resources (IT Service management, Testing, Hardware Provisioning, Asset Management and Information Security)• Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems.• Key client relationship management• Management of all technical suppliers• License management• IT Risk management• Weekly/Monthly SMT reporting• New product and technology evaluation

In my role as the Head of IT, I was responsible for all IT support, Service Management, Solution Architecture, IT Security, Application Development, Testing and the delivery of IT initiatives associated with the Capita PIP IT estate and service.This function consists of 4 primary functions:IT Operations - Covering Applications Support, Asset Management & Onboarding, Desktop Support and IT Security.Sharepoint and Content ManagementTesting & QualitySolutions - Solutions Architecture and System AnalysisMy key accountabilities include:• Being a member of the IT & Programmes senior management team • Management of all IT resources (IT Service management, Testing, Security and IT change)• Responsible for the delivery of all IT services within agreed SLA’s• Responsible for the delivery of all IT change on time and within budget• Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems. • Interface with the customer IT and programme teams• Respond to change initiatives providing high level estimates and solutions• Management of key IT suppliers, SLA’s and contracts• Budget management of IT cost centre • Responsible for IT security across the business including reporting KPI’s to divisional and group colleagues.• Provide monthly reporting including monthly operational input, service management and change activity.• A member of change and programme boards providing key updates.• Evaluation of new technology and suppliers.

In my role as the Technical Services Manager, I was responsible for managing the Technical Services Function on a day to day basis reporting into the Head of Applications. The function consisted of 4 Teams (DBA team; Middleware team; Batch, Interface, Monitoring & Alerting Team and a GIS/LLPG Team). I was responsible for driving the Core Application technologies forward. Ensuring that a performing service is maintained and where possible improved.My key skills and roles/responsibilities were:• 10+ years of Technical Administration from Database, Middleware or Infrastructure technologies.• 8+ years of managing a multiple teams of 30+ technologists• Onshore/Offshore experience• Oracle & Sqlserver hands on experience• Middleware hands on experience• Unix knowledge and understanding• Server virtualisation knowledge• Supplier Management• Project/Programme management• ITIL accredited• Budget control and management• Stakeholder management• Recruitment• Team management• Personnel management• Performance management• Escalation owner for all Technical Services teams• Maintenance of Technical Roadmaps• License management responsibilities• Ensure documentation is created, maintained and accurate• Ensure that technical best practices are followed during systems design and build and support• Manage the release and Change process within the Technical Services arena• Take ownership of all technical audit actions

This role was a seconded/interim role and finished at the end of 2012.As the SAP Operations Manager, I was responsible for the technical delivery of Service Birmingham's SAP service to Birmingham City Council.I managed 3 functional teams & 1 Technical Team based here in the UK and a SAP Managed Service based in India.These teams covered the following areas:HR & PayrollFinanceCRMSAP Technical (covering Basis, Portal, Development and Securities & Authorisations)This role also encompassed managing the relationship between Service Birmingham and the key service owners within Birmingham City Council.

This role was an interim role in addition to my responsibilities as Lead DBA, managing 4 Teams:DBA TeamMiddleware Technologies TeamBIMAS Team (Batch, Interface, Monitoring and Alerting Solutions)SAP Technical Team (UK Based) - covering all Basis, Development and Securities and Authorisations

• Manage the support & maintenance of the Oracle database estate• Manage the support & maintenance of the SQL Server database estate• Manage the support & maintenance of the DBA elements of the Weblogic & OAS estate• Manage the DBA team current and future workloads• Provide SME (Subject Matter Expert) support to the Technical Architects for all matters related to Database Architecture• Ensure all HR aspects of team management are covered• Ensure documentation is created, maintained and accurate• Ensure that database best practices are followed during systems design and build• Manage the monitoring & alerting for Oracle & Sqlserver databases• Manage the release and Change process within the DBA arena• Cost tracking and management

• Support & maintain the oracle database estate• Support & maintain the sqlserver database estate• Support & maintain the DBA elements of the Weblogic & OAS estate• Manage personal current and future workloads• Ensure adherence to all HR policies, rules and responsibilities• Ensure documentation is created, maintained and accurate• Ensure that database best practices are followed during systems design and build• Support & Maintain the monitoring & alerting for Oracle & Sqlserver databases• Ensure adherence to the release and Change process