Craig Barton Email & Phone Number

New York, Ny, Us

– Designed a global policy, procedures, and governance framework for compliant management of over 300 external vendors and rolled the program out to the Client Risk Solutions community of approximately 700 employees. This enabled optimization of vendor performance, process efficiency, cycle time, and risk management ensuring consistent high-quality service to clients. – Created an online Service Center for employees to log and track service requests to facilitate quick turnaround response.– Managed the development of a centralized knowledge and resource center to help employees quickly access procedures, work templates, and training artifacts.

New York, Ny, Us

– Led the development and implementation of tools for Underwriters that automated the creation of Quote, Binder, Declaration and Policy documents. This significantly streamlined the process slashing cycle time to 15 minutes from up to 48 hours resulting in fast policy issuance and contract certainty for clients.– Established a support services solution for a newly launched risk engineering web portal including training of staff on user provisioning and application support.

London, Gb

Responsible for managing a multi-site location with over $3.5 million in revenue and assets.– Developed and executed a strategic plan to profitably grow the business resulting in revenue growth of 240% to become the 3rd largest location in the North East.– Led and coordinated a team of 6 including staff recruitment, engagement, assessment, training and development in sales, customer service, team building, and management activities.– Chosen by Hertz Corporate to pilot new technology programs (Hertz On-Demand, Lowes Truck Rentals, Dealership Kiosk) and provide feedback on performance and suggestions for improvement.Joined the Hertz Management Training Program in 09/2006 and progressed through positions of increasing authority before being promoted to Branch Manager in 2009.

Bethesda, Md, Us

Facilitated the incoming and outgoing shipments of merchandise.Managed ticketing and planogram setup for inventory for 3 gift shops within the resort.

Minneapolis, Mn, Us

Sales Associate in electronics departmentLead weekly flyer setupSetup supplier requested planogram.Coordinated efforts with Loss Prevention team