Craig Eidem Ms Cybersecurity, Cissp, Cism, Cisa, Ccsk Email & Phone Number

Seattle, Wa, Us

Member of the executive team leading all aspects of enterprise technology including mobile and digital product development, social media, enterprise infrastructure and data center operations, IT service delivery, enterprise business applications, customer support and desktop computing.

Hired by CEO to provide technical leadership and expertise.Responsible for all aspects of engineering, including Information Technology, cloud migrations, cloud security, wireless, technology evaluations and oversee compliance testing.

Pleasanton, Ca, Us

Managed 50 onshore and 70 offshore resources in Network Engineering, Systems Engineering, VoIP Engineering, Software Development, Network Security, Project Management, Knowledge Engineering, and Information Technology.● Chief Architect for all back office systems including SalesForce, Oracle Financials and other services.● Improved Sales quoting system from daily/weekly outages to 99.99% availability.● Updated the MP Voice platform from an aging end of life platform to a:.....Leading edge voice platform (Broadsoft 20 with UC One integration).....Unified Communications tool with Voice, Video, and collaboration.● Released a managed wireless product within 45 days of products request.● Reduced Technology Team budget by $150K/month while maintaining development throughput.● Changed development process from an unsuccessful project based methodology to a:.....Monthly AGILE/SCRUM process that averages 600 points and less than 6 defects per sprint.● Significantly improved network & overall system availability by instituting ITIL practices that:.....Include strict companywide change control, change control calendar, .....Documented Method of Procedures (MOPs) with procedures and back out procedures.● Seamlessly migrated 600 servers from company infrastructure to cloud based infrastructure● Migrated over 300+ employees to Office 365

Atlanta, Ga, Us

Responsibilities include, corporate technical direction, deployment of new nationwide network, managed the migration of Broadvox voice and SIP trunking assets to Fusion, corporate and production architecture and nationwide 24x7 engineering and operations. Managed 40+ people in Network Engineering, Systems Engineering, VoIP Engineering, Development, Network Security, Information Technology, and Network Operations. ● Significantly improved network & system availability by instituting formal Change Control.● Within 2 months, I established a fully functional a 24x7 Tier I/II Network Operations Center. ● Successfully set up new SharePoint instance at Fusion and migrated the relevant information. ● Wrote Corporate Security Plan and got it approved by Senior Management.● Developed company CAPEX budget, established monthly reviews with President and CFO.● Developed a Disaster Recovery and Business Continuity strategy with geo-redundant sites.

Plymouth, Mn, Us

Responsibilities include managing 70+ people in Network Engineering, Carrier Engineering, Systems Engineering, VoIP Engineering, Network Security, Network Planning, Information Technology, Network Operations, and Research and Development. Responsible for the corporate technical direction, corporate and production architecture and nationwide 24x7 engineering and operations. While under my management the engineering teams:● Closed 25 facilities (Roughly 50%).● Optimized backbone architecture resulting in over $400K/month savings. ● Performed a Network Assessments to determine weak infrastructure and hardened them.● Within 4 months, I established a 24x7 Tier I/II Network Operations Center. ● Immediately established formal Change Control for all infrastructure changes.● Significantly improved overal network, systems, and VoIP platform availability.● Worked with Network Engineering to upgrade the national network infrastructure...... Split Core and Edge functionality..... Improved OSPF routing..... Established BGP Peering policies..... Provided MPLS and QoS functionality acroess entire network● Established a VoIP Engineering team.● Established Customer Premise Equipment (CPE) Certification team. ..... Developed CPE certification process, formal lab, and prioritization process with product.● Worked with the VoIP team to harden and upgrade the hosted VoIP platform. ● Established a System Engineering team.● Met with large customers to help existing customers gain faith in the new management team.● We did not lose one large customer.

Renton, Wa., Us

Responsible for all corporate and production IT infrastructure including facilities.The corporate infrastructure supports 30+ servers and 300+ people. The production infrastructure supports hardware development and software development laboratories and a VMware environment of over 1600 Virtual Machines.

Pleasanton, Ca, Us

Responsible for managing the integration of the Speakeasy, Covad, and MegaPath national networks. Successfully managed aggressive 2010 savings targets and established run-rates to meet 2011 targets. Established an Engineering development process and Project Management team.

Richfield, Minnesota, Us

CTO and Vice President of Engineering – Responsible for the strategic technical direction and architecture. Additional responsibilities include: engineering and operations for a nationwide 24x7 production infrastructure, security, facilities, R&D, vendor relations for engineering infrastructure, CAPEX management for entire company, and running the Speakeasy Architecture Team.While under my leadership:● My team began architecture reviews and formal change management (production and lab) ● Chief Architect for all back office systems including SalesForce, OSS, BSS and other services.● Through process my teams improved overall availability of all critical services to 99.99+%● My teams developed a nationwide business VoIP platform. (60,000+ seats), 99.999% availability● My teams also developed a national residential VoIP platform, for Best Buy, on-time, on-budget.● My teams deployed the first WiMax point to multipoint network in the Seattle metropolitan area. ● We introduced Checkpoint Firewalls into our infrastructure replacing host based Firewalls.● Network Operations team went from:..... Performing 5% of maintenance activities -> 85% of maintenance activities..... Performing 20% of outage responses -> 90% of outage responses.● Introduced F5 LTM’s into our infrastructure and are in process of deploying GTM’s.● We introduced Aperture for Site configuration management● We introduced Puppet/Spacewalk for Server Configuration management.

Charlotte, North Carolina, Us

As the Engineering Manager for the Quantum product line, I had engineering and fiscal responsibility for seven avionics products. I managed all aspects of the product including systems, hardware, software, verification, in-house manufacturing and contract manufacturing.PRODUCT DEVELOPMENT● Managing a development team of 113 engineers (40 engineers managed in Bangalore, India).● Managed an annual operating budget in excess of $40M for product development. ● Re-energized a demoralized development team by:..... Restructuring team..... Providing clear communication..... Selecting and implementing new tools..... Introducing new development programs.● First program to successfully introduce a new DO-178B, Level A (F AA) certified RTOS...... Real-Time Operating System and Development tool suite into the site.● Successfully introduced a new Configuration Management and Defect TrackingSTRATEGIC PLANNING● Introduced a development strategy to convert a high revenue, low margin product line into a much more profitable business by increasing market share and significantly improving the profit margins through cost takeout programsand new product development.● Meeting with customers Boeing, Airbus, FAA and airlines to establish new product priorities.● Developed the Boeing 787 Navigation proposal.● Boeing selected Honeywell ComNav as the single source supplier for the 787. ● Received Certificate of Appreciation from Honeywell.● Successfully introduced a new radio concept that pleased Airbus that has resulted in a multi-million dollar net savings for Honeywell. PERSONAL ACCOMPLISHMENTS● Selected as a HIPOT (High Potential Employee) by my manager. ...... The HIPOT candidates get special recognition and are groomed for future leadership roles.● One of ten selected to participate in the "Engineering Leadership Council”

Returns Online provides outsourced product returns for traditional and e-retailers using advanced technology to interface to our merchants systems, authorize, track, process, and dispose of product returns from retailers, distributors and consumers.Responsible for all aspects of product, network engineering and operations.PRODUCT DEVELOPMENT● Built engineering teams and developed complete products returns system from scratch.● Won contract to process all of Microsoft's North American Returns (Overall scorecard 3.75/4.00)● Developed NET Migration strategy utilizing C#, Web Services, and Web Forms● Performed new technology research and competitive threat analysis.● Recruited and retained senior level engineering and creative talentNETWORK ENGINEERING and OPERATIONSEstablished a network Engineering and Operations team that successfully developed:● A multi-domain, secure, corporate network and a production network of high availability servers. ● Production network utilizing high availability best practicesSTRATEGIC PLANNINGResponsibilities included:● Departmental budgeting of CAPEX and OPEX.● Project Planning, and release planning● Competitive analysis and reviews● Promoted Returns Online technology with potential investors.

Responsible for all aspects of engineering and operations, including ProductDevelopment, Product Test, Network Engineering and Operations, and Website Development.PRODUCT DEVELOPMENT● The team developed a client-server application to allow automated dialup anywhere in the U.S.● The client included, a desktop toolbar and a secure (SSL) link to the iCopious.com servers ● The client software was developed in C++, JScript, and VBscript. ● The server software was designed to RADIUS authenticate dial-up users and keep user profiles.● The server software utilized Microsoft’s Internet Authentication Service (IAS) and MS SQL ● Recruited and retained senior level engineering and creative talentPRODUCT TEST● Established a product test team that developed automated test scripts.● Automated testing of client software with 141 different operating system/browser combinations NETWORK ENGINEERING AND OPERATIONS● Established a network Engineering and Operations team that successfully developed:..... Corporate and nationwide production network of high availability servers ..... The corporate network supported multiple domains, automatic backups, configuration management, firewall security, and VPN connectivity for remote access, The Production network utilized clustering, RAID, redundant hardware, battery and generator supplied power, and dual connections to the lnternet to provide a very reliable server and website platform.WEBSITE DEVELOPMENT● Established a creative team that successfully developed:.....The Corporate website......Customized toolbars for Amazon, Disney, REI, Victoria’s Secret and Nordstrom’s.STRATEGIC PLANNING● Performed new technology research and competitive threat analysis.● Promoted iCopious’s technology with potential investors.● Forecasted capital expenditures and payroll burn rate to ensure continued financial success

Responsible for Network Architecture and Network Engineering departments. Including strategic planning, budgeting, financial modeling, technology assessment, product evaluation, personnel development, and product development.PRODUCT AND TECHNOLOGY DEVELOPMENT● New technology research and threat analysis.● Wrote 38GHz Point to Multipoint Requirements to be developed by Lucent.● Reviewed and Signed off 38GHz Point to Multipoint Specification written by Lucent● Develop the group’s annual budget.● Obtain and retain engineering talent.● Develop and report engineering schedules to senior management.NETWORK ARCHITECTURE● Responsible for developing a scalable network architecture capable of supporting 100Mbps wireless customers, this includes; product evaluation and selection, IP addressing, security, capacity management, network management, competitive and cost benefit analysis for new products or product enhancements.NETWORK ENGINEERING● Responsible for developing engineering standards for assembly and installation of network nodes. ● Included standard engineering packages that could be pre-assembled and tested. These packages included drawings detailing the physical, electrical and logical configurations of the network node.STRATEGIC PLANNING● Provide technology training for ART personnel and senior management.● Promote ART’s technology with potential investors.

Dallas, Tx, Us

Responsible for all aspects of an ISO-9000 certified, Avionics engineering department that developed an ARINC 746 compliant airborne PBX capable of supporting, fifteen E1 interfaces.The system could communicate with Analog/Digital SATCOM systems, North American Terrestrial (NATS) Radio system, and European Terrestrial Flight Telephony Systems (TFTS) and several Cabin Distribution SystemsPRODUCT DEVELOPMENT● Responsibilities included:..... Hardware Engineering..... Software Engineering..... Verification and Validation testing..... Systems and Structural Engineering..... Configuration Management..... Mechanical EngineeringSTRATEGIC PLANNING● Responsibilities include departmental budgeting, scheduling, competitive analysis and cost-benefit analysis of new products or product enhancements,

Master Of Science In Cybersecurity, Ransomware And Malware Analysis

Bachelors Of Science In Electronics Engineering Technology