Craig Eidem Ms Cybersecurity, Cissp, Cism, Cisa, Ccsk Email & Phone Number

Seattle, WA, US

Member of the executive team leading all aspects of enterprise technology including mobile and digital product development, social media, enterprise infrastructure and data center operations, IT service delivery, enterprise business applications, customer support and desktop computing.

Hired by CEO to provide technical leadership and expertise.Responsible for all aspects of engineering, including Information Technology, cloud migrations, cloud security, wireless, technology evaluations and oversee compliance testing.

Pleasanton, CA, US

• Managed 50 onshore and 70 offshore resources in Network Engineering, Systems Engineering, VoIP Engineering, Software Development, Network Security, Project Management, Knowledge Engineering, and Information Technology.
• Chief Architect for all back office systems including SalesForce, Oracle Financials and other services.
• Improved Sales quoting system from daily/weekly outages to 99.99% availability.
• Updated the MP Voice platform from an aging end of life platform to a:.....Leading edge voice platform (Broadsoft 20 with UC One integration).....Unified Communications tool with Voice, Video, and collaboration.
• Released a managed wireless product within 45 days of products request.
• Reduced Technology Team budget by $150K/month while maintaining development throughput.

Atlanta, GA, US

• Responsibilities include, corporate technical direction, deployment of new nationwide network, managed the migration of Broadvox voice and SIP trunking assets to Fusion, corporate and production architecture and.
• Significantly improved network & system availability by instituting formal Change Control.
• Within 2 months, I established a fully functional a 24x7 Tier I/II Network Operations Center.
• Successfully set up new SharePoint instance at Fusion and migrated the relevant information.
• Wrote Corporate Security Plan and got it approved by Senior Management.
• Developed company CAPEX budget, established monthly reviews with President and CFO.

Plymouth, MN, US

• Responsibilities include managing 70+ people in Network Engineering, Carrier Engineering, Systems Engineering, VoIP Engineering, Network Security, Network Planning, Information Technology, Network Operations, and.
• Closed 25 facilities (Roughly 50%).
• Optimized backbone architecture resulting in over $400K/month savings.
• Performed a Network Assessments to determine weak infrastructure and hardened them.
• Within 4 months, I established a 24x7 Tier I/II Network Operations Center.
• Immediately established formal Change Control for all infrastructure changes.

Renton, WA., US

Responsible for all corporate and production IT infrastructure including facilities.The corporate infrastructure supports 30+ servers and 300+ people. The production infrastructure supports hardware development and software development laboratories and a VMware environment of over 1600 Virtual Machines.

Pleasanton, CA, US

Responsible for managing the integration of the Speakeasy, Covad, and MegaPath national networks. Successfully managed aggressive 2010 savings targets and established run-rates to meet 2011 targets. Established an Engineering development process and Project Management team.

Richfield, Minnesota, US

• CTO and Vice President of Engineering – Responsible for the strategic technical direction and architecture. Additional responsibilities include: engineering and operations for a nationwide 24x7 production.
• My team began architecture reviews and formal change management (production and lab)
• Chief Architect for all back office systems including SalesForce, OSS, BSS and other services.
• Through process my teams improved overall availability of all critical services to 99.99+%
• My teams developed a nationwide business VoIP platform. (60,000+ seats), 99.999% availability
• My teams also developed a national residential VoIP platform, for Best Buy, on-time, on-budget.

Charlotte, North Carolina, US

• As the Engineering Manager for the Quantum product line, I had engineering and fiscal responsibility for seven avionics products. I managed all aspects of the product including systems, hardware, software.
• Managing a development team of 113 engineers (40 engineers managed in Bangalore, India).
• Managed an annual operating budget in excess of $40M for product development.
• Re-energized a demoralized development team by:..... Restructuring team..... Providing clear communication..... Selecting and implementing new tools..... Introducing new development programs.
• First program to successfully introduce a new DO-178B, Level A (F AA) certified RTOS...... Real-Time Operating System and Development tool suite into the site.
• Successfully introduced a new Configuration Management and Defect TrackingSTRATEGIC PLANNING

• Returns Online provides outsourced product returns for traditional and e-retailers using advanced technology to interface to our merchants systems, authorize, track, process, and dispose of product returns from.
• Built engineering teams and developed complete products returns system from scratch.
• Won contract to process all of Microsoft's North American Returns (Overall scorecard 3.75/4.00)
• Developed NET Migration strategy utilizing C#, Web Services, and Web Forms
• Performed new technology research and competitive threat analysis.
• Recruited and retained senior level engineering and creative talentNETWORK ENGINEERING and OPERATIONSEstablished a network Engineering and Operations team that successfully developed:

• Responsible for all aspects of engineering and operations, including ProductDevelopment, Product Test, Network Engineering and Operations, and Website Development.PRODUCT DEVELOPMENT
• The team developed a client-server application to allow automated dialup anywhere in the U.S.
• The client included, a desktop toolbar and a secure (SSL) link to the iCopious.com servers
• The client software was developed in C++, JScript, and VBscript.
• The server software was designed to RADIUS authenticate dial-up users and keep user profiles.
• The server software utilized Microsoft’s Internet Authentication Service (IAS) and MS SQL

• Responsible for Network Architecture and Network Engineering departments. Including strategic planning, budgeting, financial modeling, technology assessment, product evaluation, personnel development, and product.
• New technology research and threat analysis.
• Wrote 38GHz Point to Multipoint Requirements to be developed by Lucent.
• Reviewed and Signed off 38GHz Point to Multipoint Specification written by Lucent
• Develop the group’s annual budget.
• Obtain and retain engineering talent.

Dallas, TX, US

• Responsible for all aspects of an ISO-9000 certified, Avionics engineering department that developed an ARINC 746 compliant airborne PBX capable of supporting, fifteen E1 interfaces.The system could communicate with.
• Responsibilities included:..... Hardware Engineering..... Software Engineering..... Verification and Validation testing..... Systems and Structural Engineering..... Configuration Management..... Mechanical.
• Responsibilities include departmental budgeting, scheduling, competitive analysis and cost-benefit analysis of new products or product enhancements,

Master Of Science In Cybersecurity, Ransomware And Malware Analysis

Bachelors Of Science In Electronics Engineering Technology