David Grant Email & Phone Number

Basingstoke, GB

London Area, United Kingdom

Providing consultancy for IT & telecommunications clients.

Basingstoke, Hampshire

Information and Telecoms Technology Consultancy:- Product Management- Product Development- Project ManagementRecent projects include:- Continuity assurance of 280 safety-critical communications systems to mitigate risk of £100ks of payments for train delays and potential loss of life- Ensured conformance to regulatory regimes across multiple countries for.

Milton Keynes, England, United Kingdom

• Delivered a rigorous requirements document enabling a third-party developer to deliver a robust product that met exacting safety standards to improve training and introduce work practice flexibility for 450 signallers.
• Made recommendations to fix Operational Support Voice orders which were disappearing into a black hole and taking months to fulfil because of broken process resulting from departmental reorganisations, no ownership.
• Wrote strategy for legacy Public Emergency Telephone Service at level Crossings: forecast run rate and purchased last-time-buy spares, collaborated with third party for next generation development and ensured railway.
• Assured continuity of 280 safety-critical communications systems at signalling centres which used legacy equipment that was end of life or obsolete, thus mitigating risk of £100ks of payments for train delays and.

Newbury, England, United Kingdom

• Ensured sunset of 3G mobile in several countries would not impact Vodafone’s UC FMC customers by managing service changes and impacts
• Ensured conformance to regulatory regimes across multiple countries for UC billing to avoid potential fines of £millions for not adhering to national regulations

Basingstoke, England, United Kingdom

Produced technical specifications for engineering design teams and strategy presentations for management for product development of IPVPN service for future introduction on the Network Rail Telecom fibre infrastructure to generate £10m’s of future revenue

Weybridge

• Secured buy-in from Toshiba, Japan for a UK smart water meting product by writing a compelling Market Requirements Document (MRD) from market research, competitor analysis, SWOT analysis, client workshops and water.
• Defined service requirements for next generation smart energy meter comms hub
• Created product development framework and defined product and project documents for new products in Toshiba

Basingstoke

Automated a manual-intensive stock reporting process for a manufacturer of complex components and assemblies for the aerospace and defence sectors.

London, United Kingdom

• Introduced cloud telephony and CRM integrators to the UK and Australian markets, making the Vonage proposition for small to medium business market place, compelling.
• Identified and drove resolution of many issues with Google Suite, Bullhorn and Office 365 integrators after writing extensive UAT plan and conducting testing, which resulted in launch of a robust product in UK and.
• Wrote external knowledge base for customers and internal troubleshooting articles for Tech. Support prior to launch
• Prepared and delivered training for Level 1 and 2 Tech Support, Sales and customer training, ensuring key customer interfaces had a thorough understanding of the new product and able to provide excellent customer.

Crawley, Hampshire

• Creating technical and marketing material for existing and new products including Site Share, Portfolio Management, Small Cell and Smart Water Metering.
• Produced succinct marketing information which conveyed key features and benefits for customers by distilling complex technical copy for several products; material included sales presentations, use cases, data sheets.
• Wrote detailed product specifications and pricing information, documenting features, technical and commercial descriptions and strategic considerations, which became part of a successful marketing initiative

Reading, United Kingdom

• Product development to get Health and Social Care Network (HSCN) product ready for market
• Attained compliant submissions to NHS Digital on Stage 2 of the HSCN contract through working closely with Engineering and Managed Services SMEs
• Enabled Sales to readily generate a selling price for complex and varied HSCN opportunities, thus streamlining otherwise time-consuming sales support modelling for each bid
• Kicked off the programme by acting as interim project manager during delay for internal project manager resource

Warrington, United Kingdom

• Tasked with rationalising inbound voice products and creating an effective strategy for product lifecycle management.
• Simplified the operating model, thus reducing costs, and significantly improved customer experience by managing the successful sunset of seven legacy products and migration of customers to a strategic platform
• Delivered a strategy for product retirement, maintenance and investment by devising a data-driven score sheet by collaborating with Product Managers, and analysis of costs, revenues and customer profiles
• Developed a compelling strategy to cease TDM services by identifying services with minimal use, and instigated a dialogue with customers to manage a seamless migration to SIP and other alternative services

Newbury

• Developed automated weekly reporting for circa 50 development projects to track status, progress and RAG status for senior management and enable delivery managers to be more effective
• Tracked development programme expenditure of capex and opex against budgets; preparation of business cases; governance

Newbury

• Conducted investigative workshops and analysis then recommended actions to address encrypted IPVPN product issues and urgent short term developments to safeguard £68m pa revenue, protect future revenue opportunities.
• Responsible for financial management of development programme including preparation of business cases, and financial tracking and reporting for the secure connectivity programme
• Managed risks and issues logs
• Prepared key internal and customer-facing documentation for secure products in public sector and enterprise

Newbury

Steer Unified Communications product through the NPD process to successful completion of one of the Vodafone product development gates. Co-ordinated UK stakeholders to define pricing, generate customer proposition, and develop Sales Overlay and pre-sales engagement.

Basingstoke

Responsible for project management and full product development cycle from technical specification and process definition to operational readiness testing, product relase and full documentation.

Product Manager for Hosted IP Telephony - Global Crossing's next generation managed voice services product for its traditional government and transport sector customers - from product concept through development, launch and continual feature enhancement.

Product Manager for the company’s Managed Voice Services, covering life-cycle product management for the government and railway transport sectors for 160,000 desktop extensions.

Pre-sales support for Global Crossing's Sales teams in the government and commercial sectors.

Consultancy to ICC's end user clients, and telecoms operators, in addition to the EU's TACIS programme in Eastern Europe.

Telecoms consultancy services

Corporate wide area voice and data telecommunications, EDI developments

MIS application development for Mitel Semiconductor

Analysis and programming for Production Control System

Programming, documentation, analysis, programme advisory