Craig Emonds Email & Phone Number

Warren, Michigan, United States

• A positive and inspiring leader focused on training new and existing team members, maintaining high standards for guest rooms in alignment with brand expectations, while consistently surpassing hotel objectives.
• Respond to guest inquires and resolve guest issues in an efficient and timely manner to ensure customer satisfaction
• Assign rooms to housekeepers using Oracle and inspect them upon completion with a strong attention to detail
• Train new team members in housekeeping, laundry, and/or houseman duties
• Ensure linens, laundry and housekeeping supplies are in stock and ordered as needed
• Balance inspecting duties with assisting in other job functions as needed

Warren, Michigan, United States

• An adaptive guest services representative with a focus on hotel laundry duties while multi-tasking a demanding and diversified operational workload by assisting in multiple other departments when needed to maintain.
• Balance laundry duties with assisting in other job functions as needed such as houseman, housekeeping, room inspection, and maintenance duties
• Wash, fold, and treat all linens verifying that they are clean and room ready
• Maintain a clean property in all common areas as well as outside to create a welcoming and pleasant environment
• Partner with other departments to fulfill guests requests and resolve guest issues in a timely and efficient manner resulting in a positive guest experience
• Collaborate with upper management to ensure any linens, laundry and housekeeping supplies are in stock and ordered as needed

Warren, MI

• A creative and enthusiastic guest service representative crossed-trained in numerous hotel functions including: houseman, housekeeping, laundry, and room inspection, at times assisting in multiple areas simultaneously.
• Respond to guest inquires and resolve guest issues in an efficient and timely manner to ensure guest satisfaction
• Create housekeeping boards using FOSSE, inspect rooms to make certain cleanliness adheres to brand standards and correct as necessary
• Train and mentor new hires resulting in brand standards being met and guest service expectations exceeded
• Wash, treat, and fold all linens preparing them for housekeeping use
• Clean and replenish assigned guest suites in an efficient manner to uphold brand standards for new or returning guests. Creating memorable moments for in-house guests

Detroit, MI

• Wrote, recorded and produced an original song for "Slake Sez," an independent short-film written, directed and produced by Jessica Gilmore
• Featured in "Tricky Dixie," an independent short-film written, directed and produced by Jessica Gilmore

Ferndale, MI

• Pitched, reported and wrote feature articles for monthly publication with a focus on Black Life, Arts and Culture (BLAC) within the Metro Detroit area
• Frequently updated social networking sites such as Facebook and Twitter to grow the magazine's reach and interest
• Lead contests to encourage more fan page involvement and reached goal of gaining 2,000+ fans by the end of April
• Obtained high-res photographs for magazine use in articles and events calendar
• Assisted in professional cover shoots
• Administrative support

Wayne State University, Detroit, MI

• Pitched and wrote Arts and Entertainment articles for Wayne State University's weekly newspaper and Web
• Obtained photographs to accompany articles for WSU student newspaper and Web

Saginaw, MI

• Wrote news stories and edited tape for ABC on-air newscasts
• Accompanied reporters and assisted in the reporting and development of their stories

Detroit, MI

• Pitched and wrote news scripts for on-air broadcasts
• Recorded and edited tape for soundbites to accompany on-air broadcasts

Detroit, MI

• Wrote weekly articles about local events to update "Weekend Roundup"
• Wrote news articles and uploaded them to the Web at ClickOnDetroit.com
• Live streamed and captured videos from televised NBC broadcast to make them ready for Web usage
• Captured photos from video to accompany stories

Detroit, MI

• Wrote entertainment articles including CD and movie reviews for Web publication
• Attended local events in the Metro Detroit area and shot photos of attendees for online gallery
• Updated events calendar monthly

Ferndale, MI

• Events Intern:
• Hosted and coordinated events which included guest speakers such as Bill Clinton and one of the lost boys of Sudan, John Bul Dau
• Wrote press releases for upcoming events
• Recorded and updated customer information in Excel
• Assisted in magazine distribution and shot photos for MESP at various summer eventsEditorial Intern:
• Wrote feature stories for Metro Parent Magazine, African American Family Magazine and Dr. Mom Magazine

Bachelors, Journalism

Activities and Societies: Journalism Institute for Media Diversity (formerly Journalism Institute for Minorities)

Acting

• Acting I with Kate Peckham • Acting II with Barton Bund • Film I with Richard Jewell